Originally Posted by StephenRC
Call BH at 1-866-309-EASY (3279) or use the direct forum on DSL Reports. You have a signal problem, only BH can fix that.
Originally Posted by shinksma
Yeah, I suspected as much. But it is hard to do anything about it when not in front of the actual TV and cable boxes to see what is happening. Work is annoying that way.
Hopefully (?) it will still be a problem tomorrow morning and I can report it in real time...
So as it turns out, the problem happened again Friday night, so I went to the Diagnostics pages on the box - nothing super obvious looked wrong. I called BHN, and described the problem, and how long it had been occurring. They said they'd send out a tech Sunday morning (earliest possible, but fine by me anyway). So about two hours after calling BHN, the signal issue went away, and hasn't resurfaced. Figures...
Anyway, tech came by today (Sunday) as promised, right on time, and he mentioned my neighbor had complained at the exact same time about signal, so the tech figured it was something wrong with the street box/bollard, and like me, thought it was getting messed around by the low overnight temps. He was right - the splitter/booster was bad, and he said the signal coming into the box is pretty degraded - probably the whole street upstream of me is having issues off and on (I live at the end of a dead-end), and the feedline should probably be replaced. He said a crew would be out here within days, likely, possibly even today to have a look-see.
Anyway, no signal issues right now, and hopefully a new line means no issues for years!
Ya know, if you think about all the signalling that gets shoved down these fiber lines and coax cables (phone, internet, High Def TV), and the abuse the physical infrastructure takes from the environment, animals, and us stupid humans, it is a wonder it works at all...