Obviously we have at least two customer service representatives that need to admit when they don't know the answer to a technical question --
Despite what you were told in the second call, there is NOT a 1394 connector on the Pace 550HD set-top. The port that you're looking at on the front of your set is a USB connection, put there for potential future applications that may or may not ever be developed (future proofing). It is not 1394.
The mandate says we have to provide a 1394-capable box to any customer who requests on. It does not say that we have to make all boxes 1394 capable, nor could we retrofit the existing box population.
I posted in an earlier thread that we would be deploying a version of the S/A 3250 to meet this requirement.
Finally, I'm very disappointed in what this box will do, and if you swap your Pace for one, you'll want the Pace back. Trust me. But PM me if you want to get on the list to get one.
Others: ESPN HD -- still in the negotiators hands, so no further word. It could be next week, it could be a year from now. These things are impossible to speculate on. Fox Sports -- we don't carry it and probably won't.