Rochester, NY - HDTV - Page 85 - AVS Forum
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post #2521 of 2528 Old 10-31-2014, 09:23 PM
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Any Reception Issues with TWC?

For the past couple of nights from exactly 9:30 to 10:30 all of my cable boxes have been showing moving pixels on all channels & i was wondering if any other TWC customer has had the same problem. Thursday Night it only happened for 30 Minutes & forced me to re-record the show i was trying to watch later that night. Tonight it lasted a full hour & forced my dvr to stop recording 2 of my favorite shows which makes me very angry so i'm currently in a bad mood thanks to TW. I rebooted my cable boxes tonight when the pixels finally stopped & set my favorite shows to re-record later tonight hopefully with no pixels. I haven't called TW yet because i want to know first if i'm the only one having this problem or is anybody else having it as well. I would appreciate some responses on this issue so i know how to resolve this issue.
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post #2522 of 2528 Old 10-31-2014, 09:44 PM
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Quote:
Originally Posted by MPNASCAR24 View Post
For the past couple of nights from exactly 9:30 to 10:30 all of my cable boxes have been showing moving pixels on all channels & i was wondering if any other TWC customer has had the same problem. Thursday Night it only happened for 30 Minutes & forced me to re-record the show i was trying to watch later that night. Tonight it lasted a full hour & forced my dvr to stop recording 2 of my favorite shows which makes me very angry so i'm currently in a bad mood thanks to TW. I rebooted my cable boxes tonight when the pixels finally stopped & set my favorite shows to re-record later tonight hopefully with no pixels. I haven't called TW yet because i want to know first if i'm the only one having this problem or is anybody else having it as well. I would appreciate some responses on this issue so i know how to resolve this issue.
Don't know what you mean by "moving pixels". If you mean that the image is breaking up into blocks (often incorrectly called "pixelization") - then it may well be a TWC problem. But if the actual pixels are moving on the screen, it is more likely a problem with your TV.

If it is a TWC problem, it could be a local problem.

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post #2523 of 2528 Old 11-02-2014, 11:27 AM
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Quote:
Originally Posted by davehancock View Post
Don't know what you mean by "moving pixels". If you mean that the image is breaking up into blocks (often incorrectly called "pixelization") - then it may well be a TWC problem. But if the actual pixels are moving on the screen, it is more likely a problem with your TV.

If it is a TWC problem, it could be a local problem.
Exactly what dave said...I used to have the "pixelation" issue as well..it was do to my signal being to low. But i dont have TW anymore

check my about me to see my HT gear

http://www.avsforum.com/avs-vb/member.php?u=7747546
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post #2524 of 2528 Old 11-03-2014, 09:03 AM
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Yes i was referring to pixelation. I didn't know what it was called so i referred to it as moving pixels. Saturday & sunday night the pixelation never happened on any of my cable boxes so it may have been a local problem that's now fixed. If it ever happens again i'm calling twc & complaining.
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post #2525 of 2528 Old 11-03-2014, 10:09 AM
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I was over at my dad's last night and he was having problems with channel 8, losing audio and breaking up repeatedly. I just figured it was weak signal, but got up and checked the connection from the wall to the box. The 8300 connection was just a little loose and the problem went away when I tightened it.
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post #2526 of 2528 Old 11-04-2014, 09:15 AM
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Is there anyway i can check the signal strength on my cable box so the next time i have a pixelation issue i can figure out where the problem is before i seek help from here or TW. I have an SA 8240HDC and a Cisco Digital Transport Adapter.
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post #2527 of 2528 Old 11-04-2014, 11:53 AM
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Yes, there's a diagnostics page you can get to. Google around for it for your box. It was some odd combination of buttons on the 8300.
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post #2528 of 2528 Old 11-05-2014, 12:11 PM
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According to my research the remote combination is the same as the 8300, push ok/select button until mail light starts blinking then hit up or down arrow. Both arrows bring up a different diagnostic screen. The screen that appears when i hit arrow up has all the tuner info including signal strength. Everything else is in the other diagnostic screen which is the down arrow.
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