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post #2521 of 2549 Old 10-31-2014, 09:23 PM
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Any Reception Issues with TWC?

For the past couple of nights from exactly 9:30 to 10:30 all of my cable boxes have been showing moving pixels on all channels & i was wondering if any other TWC customer has had the same problem. Thursday Night it only happened for 30 Minutes & forced me to re-record the show i was trying to watch later that night. Tonight it lasted a full hour & forced my dvr to stop recording 2 of my favorite shows which makes me very angry so i'm currently in a bad mood thanks to TW. I rebooted my cable boxes tonight when the pixels finally stopped & set my favorite shows to re-record later tonight hopefully with no pixels. I haven't called TW yet because i want to know first if i'm the only one having this problem or is anybody else having it as well. I would appreciate some responses on this issue so i know how to resolve this issue.
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post #2522 of 2549 Old 10-31-2014, 09:44 PM
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Quote:
Originally Posted by MPNASCAR24 View Post
For the past couple of nights from exactly 9:30 to 10:30 all of my cable boxes have been showing moving pixels on all channels & i was wondering if any other TWC customer has had the same problem. Thursday Night it only happened for 30 Minutes & forced me to re-record the show i was trying to watch later that night. Tonight it lasted a full hour & forced my dvr to stop recording 2 of my favorite shows which makes me very angry so i'm currently in a bad mood thanks to TW. I rebooted my cable boxes tonight when the pixels finally stopped & set my favorite shows to re-record later tonight hopefully with no pixels. I haven't called TW yet because i want to know first if i'm the only one having this problem or is anybody else having it as well. I would appreciate some responses on this issue so i know how to resolve this issue.
Don't know what you mean by "moving pixels". If you mean that the image is breaking up into blocks (often incorrectly called "pixelization") - then it may well be a TWC problem. But if the actual pixels are moving on the screen, it is more likely a problem with your TV.

If it is a TWC problem, it could be a local problem.

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post #2523 of 2549 Old 11-02-2014, 11:27 AM
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Quote:
Originally Posted by davehancock View Post
Don't know what you mean by "moving pixels". If you mean that the image is breaking up into blocks (often incorrectly called "pixelization") - then it may well be a TWC problem. But if the actual pixels are moving on the screen, it is more likely a problem with your TV.

If it is a TWC problem, it could be a local problem.
Exactly what dave said...I used to have the "pixelation" issue as well..it was do to my signal being to low. But i dont have TW anymore

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post #2524 of 2549 Old 11-03-2014, 09:03 AM
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Yes i was referring to pixelation. I didn't know what it was called so i referred to it as moving pixels. Saturday & sunday night the pixelation never happened on any of my cable boxes so it may have been a local problem that's now fixed. If it ever happens again i'm calling twc & complaining.
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post #2525 of 2549 Old 11-03-2014, 10:09 AM
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I was over at my dad's last night and he was having problems with channel 8, losing audio and breaking up repeatedly. I just figured it was weak signal, but got up and checked the connection from the wall to the box. The 8300 connection was just a little loose and the problem went away when I tightened it.
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post #2526 of 2549 Old 11-04-2014, 09:15 AM
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Is there anyway i can check the signal strength on my cable box so the next time i have a pixelation issue i can figure out where the problem is before i seek help from here or TW. I have an SA 8240HDC and a Cisco Digital Transport Adapter.
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post #2527 of 2549 Old 11-04-2014, 11:53 AM
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Yes, there's a diagnostics page you can get to. Google around for it for your box. It was some odd combination of buttons on the 8300.
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post #2528 of 2549 Old 11-05-2014, 12:11 PM
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According to my research the remote combination is the same as the 8300, push ok/select button until mail light starts blinking then hit up or down arrow. Both arrows bring up a different diagnostic screen. The screen that appears when i hit arrow up has all the tuner info including signal strength. Everything else is in the other diagnostic screen which is the down arrow.
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post #2529 of 2549 Old 11-25-2014, 04:39 PM
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bad break-up during Bills Jets game

I live in Brighton, only 2 miles from the transmitters. I have an external antenna, perhaps 15 feet off the ground.

I was trying to watch the Bills / Jets game on channel 8, and was getting terrible break-up of the picture. Then, it would get rock solid for a bit, and then break up again.

Did anyone else have this problem?

Thanks in advance,
Ron
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post #2530 of 2549 Old 12-01-2014, 07:45 AM
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No, but channel 8s reception is shaky for me as well. West gates
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post #2531 of 2549 Old 12-11-2014, 11:55 AM
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Thinking about installing a TV Antenna on the roof of my house...a tad bit angry right now because my dish network has a "complete signal loss" and its going to cost me 10 bucks to have a tech come out and most likely wipe snow off my dish...thats with the service i have on my monthly bill already in case something goes wrong with my dish...

So i pay 10 bucks for a tech to come out to wipe the snow off...and then we get another storm the next day and the same thing happens...i pay 10 bucks again? yea i'm a little pissed right now.

Anyways so does anyone know of a good TV antenna installer? Does anyone even do that anymore? I cant seem to find any installers in rochester.

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post #2532 of 2549 Old 12-11-2014, 01:56 PM
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Quote:
Originally Posted by RIppolito View Post
...I was trying to watch the Bills / Jets game on channel 8, and was getting terrible break-up of the picture....
The NFL is the main reason I have an antenna... went HD when FOX was messing with its TW licensing, so I learned to make antennas, before the switch to ATSC for OTA broadcasts.

Which leads to my questions, what kind of antenna are you using outside? Any amps? What kind of feed lines?
How are the other Cobb's Hill stations? If all have issues, have you checked your feed lines?
Have you ever looked at your signal profile on TVFool.com?

I'm 7 miles from the transmitters, but in Bushnell's Basin, with the creek in the back yard, it's a 2-edge diffraction signal, and signal strength like line-of-sight at 35 miles. See below for my antenna. Both 8 and 31 come in fine.

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Thinking about installing a TV Antenna on the roof of my house...
Outdoor antenna installations require special care, as they must be grounded properly, or a house fire from a lightening strike may not be covered by your insurance. Installation is a DIY project if you can stay indoors, like in an attic. You may need more antenna, but the benefits in peace of mind are substantial.

I built a clone of the ChannelMaster 4220 antenna, a 4-bay bowtie design, with reflector, now marketed as the Ultratenna 60. It's in the rafters of my garage, and I get all the major networks and a few of the "junk" channels. (I haven't looked at what comes in OTA lately...). This one's sibling is now hanging on my daughter's wall in Burlington VT, sans reflector, and giving her 18 channels (with subchannels).

Regardless, follow the TVFool link to see what your signal profile looks like, and decide from there.

Also be aware that there is such a thing as too much signal, resulting in "multipath" distortion (due to strong reflected signals, received out of phase) that can kill reception. Improved directional control, and rejection of off-axis signals, is one benefit of a reflector-based design, as is extension into the VHF frequency range (10 and 13 broadcast at VHF frequencies). The higher the gain, the better the directional control.

Have fun,
Frank
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post #2533 of 2549 Old 12-11-2014, 02:15 PM
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I just got a new tv and stuck the crappiest antenna I had on it to see how well a 2014 tuner would do. I live in a difficult area and have always had problems. To my surprise it picked up all the channels. You probably don't need much of an antenna in Gates to get Rochester, if you want Buffalo, you probably need a roof mounted directional antenna. I have had good luck with the Mohu style antennas.

It's an older version of this. The antenna arms are about 4"

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post #2534 of 2549 Old 12-11-2014, 05:44 PM
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thanks for the advice and ideas guys ...Frank i knew it had to be grounded if it was an outdoor antenna...but i didnt think much of "why" it had to be until i read your post about the house fire..etc. Kind of scary. Also as for the attic antenna..id love to put one in there but its a crawlspace attic and i do not believe id be able to fit in it at my current weight

Greg I used to have an antenna setup when i lived on the lake in North Greece..and i had actually built my own antenna that worked quite well...even though it was a bit harder to get reception out there..I was on a second floor condo unti..with the antenna in the furthest part of the condo on the lake side (in the sun room). I actually just fed the antenna into the time warner hookup with amplification. It was quite nice not having to pay for tv..Only thing that stunk tho was not being able to get all the channels at one time. Sometimes having to move the antenna slightly to get 8 instead of 13. Even tho id occasionally get a few buffalo locals at certain hours.

Anyways id imagine its much easier getting reception in gates..i might look into the antennas you guys suggested. The dish signal did eventually come back after about 2 hours but only after customer service hell with dish' "phone techs."

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post #2535 of 2549 Old 12-12-2014, 07:39 AM
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Quote:
Originally Posted by shibez View Post
Thinking about installing a TV Antenna on the roof of my house...a tad bit angry right now because my dish network has a "complete signal loss" and its going to cost me 10 bucks to have a tech come out and most likely wipe snow off my dish...thats with the service i have on my monthly bill already in case something goes wrong with my dish...

So i pay 10 bucks for a tech to come out to wipe the snow off...and then we get another storm the next day and the same thing happens...i pay 10 bucks again? yea i'm a little pissed right now.
It's interesting that you're having snow buildup on your dish. I've been with DirecTV for about 10 years and have had ice or snow buildup only twice. (I know there are dish and satellite location differences between Dish and DirecTV which may account for some differences in snow/ice buildup.) In the ice case, the lack of signal resolved itself in under 10 hours. I just watched DVR'd shows, my antenna and my Roku and Apple TV devices to fill the gap. The snow case was due to blowing snow aimed right at the front of the dish making it stick. I have a roof snow 'shovel' with about 20' - 25' of handle that allowed me to clean the dish sufficiently from the ground to eliminate the issue.

My antenna is a Channel Master 4221 with a 7777 Channel Master Pre-Amp. I live in Hilton and I mounted the antenna in the rafters of my garage to keep it inside. I get strong signals all year from all of the Rochester stations and their subs. The most difficult part of this (although not very difficult) was running the cables from the antenna through the pre-amp and a splitter and on to the two TV locations.. One of my DVR's is antenna capable so I connected the antenna there. This allows me to even record OTA shows to the DVR. The other TV has a DVR that isn't able to handle an OTA antenna so I connected that one directly to the TV. This antenna/pre-amp setup allows access during the few times satellite signal degradation occurs and it has worked very well.

Good luck!

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post #2536 of 2549 Old 12-12-2014, 01:18 PM
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Quote:
Originally Posted by shibez View Post
...Frank i knew it had to be grounded if it was an outdoor antenna...
Here is the antenna i had built...
What I found scary about grounding was the several version of "the right way" I found in my research...

That's the same antenna linked in post #1 of the How-to... thread. It's a fine design, but too small for today's broadcast spectrum... peak gain is at 899 MHz, ch. 85, which is gone with the digital transition and sale of 700MHz bands. I stretched everything to 1.125-times the dimensions of the 4221, driving peak gain lower, to 699MHz, then added an oversized reflector, to enhance VHF reception. There's nothing wrong with that design that a 9" wisker length and separation couldn't cure, especially now that 10 and 13 are back at their original VHF frequencies (they were ch. 58 and 59 when I was experimenting with antenna sizes).

Have fun,
Frank
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post #2537 of 2549 Old 12-12-2014, 02:57 PM
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It's interesting that you're having snow buildup on your dish. I've been with DirecTV for about 10 years and have had ice or snow buildup only twice. (I know there are dish and satellite location differences between Dish and DirecTV which may account for some differences in snow/ice buildup.) In the ice case, the lack of signal resolved itself in under 10 hours. I just watched DVR'd shows, my antenna and my Roku and Apple TV devices to fill the gap. The snow case was due to blowing snow aimed right at the front of the dish making it stick. I have a roof snow 'shovel' with about 20' - 25' of handle that allowed me to clean the dish sufficiently from the ground to eliminate the issue.
Yeah i should have never put the dish on my roof to begin with..when i had direct in 2003 i had the dish in my back yard on a pole. so that way if there was any build-up i could easily wipe it off...even though i never had any issues with snow build-up then. I figured it would be the same thing for dish so i didn't think twice when the installer said he would put it on my roof...boy was i wrong. here i am day 2 and most of the channels do not work. And let me tell you dish networks customer service is HORRIBLE.

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post #2538 of 2549 Old 12-13-2014, 07:21 AM
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Update to my Dish Issue..

So After customer service hell on thursday..they had set me up for a tech appointment and waived the 10 dollar fee (after a lot of yelling on my part) and the earliest they could get me in was saturday (today) at 8am.

He was just supposed to come to wipe snow off of it but i asked him if he could just take the dish down and do a pole mount in my yard...and he said that it wouldn't be a problem..Now heres the best part. I asked him how much it would cost..and he said no charge... i was very much anticipating him to say at least 150bucks like it cost me back in 2003 for direc to do it...this made me like dish again .
Now if there is any snow build up i can easily wipe it myself.

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post #2539 of 2549 Old 12-30-2014, 12:55 PM
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Anyone Here sick of TW Internet?

Sick of their Prices at least? I just heard they are going to hit us with yet another round of fee's..I don't remember the exact amount but they will be charging even more for their internet modems. This is just insane..Anyways There is other options like dial-up and Frontiers VERY unreliable (in most parts) of Rochester DSL.

BUT there is actually a new Player in the Broadband game... Called Green Light Networks. They are actually in rochester NOW..Except only in a limited area...Because they have to build all new infrastructure. Anyways Last i heard they were in the pitsford area..And are very slowly rolling it out to other areas...
Apparently they are going by the areas where they know people want it the most and will sign up. You can goto this site https://greenlightnetworks.com/
and tell them you want it in your area. The more people in your area who sign up..the faster they will start building the infrastructure. Also did i mention its Gigabit speeds?

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post #2540 of 2549 Old 12-30-2014, 02:22 PM
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I heard 2-3 months ago that the phone company empire is bringing there fios service to batavia & will offer Digital TV, 100mbps internet & home phone. There still building the infrastructure so they haven't started advertising yet but in other areas that have this fios service the price for all 3 services is cheaper than Time Warner. Ready or not Time Warner here comes more competition & hopefully cheaper tw bills for those who don't switch.
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post #2541 of 2549 Old 12-30-2014, 04:43 PM
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I emailed the company...asking for updates on the network build...

Quote:
Originally Posted by shibez View Post
Sick of their Prices at least? I just heard they are going to hit us with yet another round of fee's..I don't remember the exact amount but they will be charging even more for their internet modems. This is just insane..Anyways There is other options like dial-up and Frontiers VERY unreliable (in most parts) of Rochester DSL.

BUT there is actually a new Player in the Broadband game... Called Green Light Networks. They are actually in rochester NOW..Except only in a limited area...Because they have to build all new infrastructure. Anyways Last i heard they were in the pitsford area..And are very slowly rolling it out to other areas...
Apparently they are going by the areas where they know people want it the most and will sign up. You can goto this site https://greenlightnetworks.com/
and tell them you want it in your area. The more people in your area who sign up..the faster they will start building the infrastructure. Also did i mention its Gigabit speeds?
So i emailed the company to ask how the roll out of fiber is going...this is their reply:
Hi Justin,


Our fiber build is going well and we continue to expand our network and look for new opportunities every day. Right now, we are in Brighton, Henrietta, Irondequoit, and Rochester. Soon we will also be expanding to Webster. We would love to come to Gates, but we do not have any immediate plans to build there. Keep checking in with us and spread the word about Greenlight.


Thank you,


Greenlight Support

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post #2542 of 2549 Old 12-31-2014, 01:00 PM
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Cool, I'm in Irondequoit, but no service yet.
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post #2543 of 2549 Old 01-01-2015, 02:31 PM
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Auto Pay is a must with this company.
I don't know how comfortable I am with that.
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post #2544 of 2549 Old 01-02-2015, 07:20 AM
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I really don't like autopay because i'd rather get a bill in the mail telling me how much i'm paying for there service every month. If the bill goes up & your on autopay you may not find out about the increase until you get your credit card bill.
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post #2545 of 2549 Old 01-02-2015, 07:28 AM
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I really don't like autopay because i'd rather get a bill in the mail telling me how much i'm paying for there service every month. If the bill goes up & your on autopay you may not find out about the increase until you get your credit card bill.
Different strokes I guess. I like having auto pay for the convenience. I pay my RG&E and DirecTV bills via auto pay. I have several 'fixed cost' monthly bills I also pay automatically via my checking account electronic checks too. I still get my invoices emailed to me prior to the due date- which (to me) is preferred anyway. So, I still have complete knowledge and control. But, as I said, different folks. Everybody has their own comfort zone when it comes to money and bill-paying.
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post #2546 of 2549 Unread Yesterday, 08:01 AM
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Quote:
Originally Posted by shibez View Post
Thinking about installing a TV Antenna on the roof of my house...a tad bit angry right now because my dish network has a "complete signal loss" and its going to cost me 10 bucks to have a tech come out and most likely wipe snow off my dish...thats with the service i have on my monthly bill already in case something goes wrong with my dish...

So i pay 10 bucks for a tech to come out to wipe the snow off...and then we get another storm the next day and the same thing happens...i pay 10 bucks again? yea i'm a little pissed right now.

Anyways so does anyone know of a good TV antenna installer? Does anyone even do that anymore? I cant seem to find any installers in rochester.
I just am going through this exercise. I would do it but don't have a ladder big enough. Also, I've been married a little over a year, and my wife said she doesn't want to cash in on the life insurance policy quite yet.

I just posted an ad up on Craigslist this past week to get more bids.

It seems that I got a few nibbles from roofers and other contractors that are willing to do it. Prices seem to range from $100-$300 if you provide parts. I think this is slow season for roofers, as they aren't doing new installs and only repairs so they are willing to take on more odd ball jobs like this.

There are 2 antenna specific installers, I played phone tag with one and he eventually never got back to me.

I have a roofer coming out tomorrow morning, and he said he'll bring some extra supplies so when he mounts things on the roof, it won't leak.

I'll report back.
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Originally Posted by lflorack View Post
Different strokes I guess. I like having auto pay for the convenience. I pay my RG&E and DirecTV bills via auto pay. I have several 'fixed cost' monthly bills I also pay automatically via my checking account electronic checks too. I still get my invoices emailed to me prior to the due date- which (to me) is preferred anyway. So, I still have complete knowledge and control. But, as I said, different folks. Everybody has their own comfort zone when it comes to money and bill-paying.
I do something similar.

I only have my cell phone bill on auto pay since they are a small MVNO that resells sprint/t-mobile service. They have a pretty good price tracking service.

I pay all my other bills through my banks system.
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post #2548 of 2549 Unread Yesterday, 10:38 PM
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I just am going through this exercise. I would do it but don't have a ladder big enough. Also, I've been married a little over a year, and my wife said she doesn't want to cash in on the life insurance policy quite yet.

I just posted an ad up on Craigslist this past week to get more bids.

It seems that I got a few nibbles from roofers and other contractors that are willing to do it. Prices seem to range from $100-$300 if you provide parts. I think this is slow season for roofers, as they aren't doing new installs and only repairs so they are willing to take on more odd ball jobs like this.

There are 2 antenna specific installers, I played phone tag with one and he eventually never got back to me.

I have a roofer coming out tomorrow morning, and he said he'll bring some extra supplies so when he mounts things on the roof, it won't leak.

I'll report back.
Thanks for the reply! I Got the Dish installer to come out and do a pole mount in my yard though..and all has been good so far. So i am going to hold off on the antenna install. I did try to search on craigslist for an antenna installer but didn't find any...I didn't think to put "a bid in" though.
A little advice..Be very cautious with who you get to install from craigslist..for any job. I was actually looking for a roofer on there. Also a tree cutter as well. Come to find out there is A LOT of scammers on there! so be sure to ask if he has any references or insurances/licenses.

check my about me to see my HT gear

http://www.avsforum.com/avs-vb/member.php?u=7747546
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post #2549 of 2549 Unread Today, 06:51 AM
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Thanks for the reply! I Got the Dish installer to come out and do a pole mount in my yard though..and all has been good so far. So i am going to hold off on the antenna install. I did try to search on craigslist for an antenna installer but didn't find any...I didn't think to put "a bid in" though.
A little advice..Be very cautious with who you get to install from craigslist..for any job. I was actually looking for a roofer on there. Also a tree cutter as well. Come to find out there is A LOT of scammers on there! so be sure to ask if he has any references or insurances/licenses.
Re: craigslist

Has been taken care of, looked the guy up and he is indeed a liscensed/insured roofer.

I got a lot of random guys shooting me messages, and after the first 1 or 2 they seemed flakey or didn't respond. I had 1-2 guys who would do it as "side work" during time off.
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