Join Date: Oct 2005
Location: State College, PA
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I sent out an e-mail to almost everyone who had an e-mail address at ABC23.
" Hello. I am a subscriber to Comcast and receive the ABC23 HD feed. The feed from your station (Ch. 723 in State College) exhibited freezes, audio dropouts and pixilation every 10 seconds. The problem has been occurring for several months now but it seemed to resolve a few weeks ago only to have the problem return this week. The techs from Comcast assured me that the problem is the feed from the station and had nothing to do with them. I am not alone in this. I am finding more and more people experiencing the same problem through online forums and others in my area (AVS Forum). Viewers receiving the feed OTA have also been experiencing the problem. The setback has become persistent enough to change the channel. I am sure you can understand the frustration.
Also, to a lesser degree of importance, the majority of viewers have expressed their opinion with getting the audio on the local feeds into phase and to stop stretching the video too for non HD programs. It becomes very annoying when it switches to a local commercial and you get blasted with double the decibel level.
I know it sounds like I'm just complaining but the purpose of having an HD feed is having the benefit of quality. I know one of your objectives is to keep the viewers watching your channel so that you can generate revenue through advertisers. I'm afraid that ABC23 is stating to build a reputation of exhibiting low quality and can therefore translate into less viewers and ultimately less revenue. I enjoy most of your programs, but I often find myself switching to NBC-HD programs to watch a show that I can enjoy.
A response to this e-mail is needed and greatly appreciated. I will do my best to pass the message along to others who have been experiencing the same problems. I thank you in advance for your prompt reply. "
Hopefully I made them aware of the problem and get a response...