Originally Posted by Ron Tobin
I've tried that, several times, to no avail, both by telephone and email. Apparently, they really don't care.
Try writing a letter (snail mail, with a stamp and everything) to a senior executive (CEO, President, etc.) at WTVT. You might remind them that in addition to annoying viewers they may be in violation of FCC standards for DTV. The FCC requires that DTV broadcasters implement the ATSC digital television standard ATSC A/53D.
Specifically: From ATSC A/53D, Annex B, Section 5.5, Dialogue Level:
The value of the dialnorm parameter in the AC-3 elementary bit stream shall indicate the level of average spoken dialogue within the encoded audio program. Dialogue level may be measured by means of an A weighted integrated measurement (LAeq)."
If the average dialog level of the locally inserted material exceeds the average dialog level of the network originated programming then WTVT would be in violation of the ATSC standard. If there is anything that broadcasters hate worse than customer complaints it is attention from the FCC. If you don't get a response from WTVT, write the FCC.
It is sad that the customer feedback and complaint resolution process for companies like WTVT, BHN, and others is so broken that it commonly takes the personal involvement of their viewers and subscribers to get their attention on such routine problems.
Contact information for WTVT - a letter to the GM with a copy to the engineering guy would be my recommendation:http://msi.tvjobs.com/cgi-bin/quicksearch.cgi?id=1457
Also, in case that doesn't get the desired result:http://www.fcc.gov/cgb/complaints.html