Originally Posted by unclehonkey
now to get Tribune to update it so the Tivo does
I love my Tivo but IMO their company if full of a bunch of IDIOTS!
I mean ALL they have to do is provide guide data, thats their business, provide guide data for the channels in a particular market and on that front they can FAIL epically! I mean I've got 3 emails into Tivo and it's like they don't have a friggin' clue what I'm talking about, complete IDIOTS!
I keep opening up tickets and they keep closing them with gibberish that makes no sense.
My initial email:
First, I tried to report this in the correct area but keep getting FATAL Error!!! tried MANY times.
Please add guide info for the DECADES channel to WCCO 4.2 in my market of MSP. It's been on the air for several days but I only get NO GUIDE INFO.
FYI I tried the normal channel missing link but it would go no where, I couldn't proceed, no way to submit form.
Their response a day and half later:
Recently you requested assistance from our online TiVo Support center. We have addressed your issue and believe that we have answered your question. Below you will find a summary of your original question and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 30 days.
Thank you for contacting TiVo Customer Support. I would be glad to help you with guide info.
In the antenna lineup selected on the TiVo, there is no channel 4.2.
The lineup looks like this----
4-1 41 K41IZD CBS Affiliate
5-1 30 K30FND ABC Affiliate
It appears that the signal is being sent, but the channel itself is not part of the lineup. If the channel is not part of the lineup, then there will be no information for the channel.
Then they had the gall to send me a customer satisfaction survey which I gave basically all 2 or 3s out of 10.
Note the damn thing took 5+ minutes and was so irrelevant it wasn't funny.
Opened another ticket as they closed my first one immediately and I could not reopen it since they closed it as resolved
My new ticket
Trying to report missing channel guide info for DECADES channel which was added a week ago for my market, I get the following error:
Fatal error: Call to a member function get() on a non-object in /cgi-bin/tivo.cfg/scripts/euf/application/production/optimized/views/headers/answers/detail.php on line 325
Thank you for contacting TiVo Customer Support.
If receiving any errors in your web browser you would want to clear your cookies, cache, and history or try another web browser.
The reference number for this inquiry is 150315-000xxx. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at www.tivo.com/mysupport
. Replies directly to this email will not be received.
Well instead of messing with cookies I tried Chrome and was able to get the correct forum and submitted this:
A sub channel for over the air 4.1 WCCO was added a week ago, it comes in on 4.2 and is called DECADES, like 4.1 it's on physical channel 32 or frequency 581000 kHz
I tried to open a reference number, 150313-00xxx but I think it got to the wrong department as they knew nothing and spoke gibberish. Please add guide info for this channel so I can program it.
Browser Type : Netscape
Version : 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36
To which they responded:
A TiVo Channel Lineup Specialist will work to resolve the issue as quickly as possible with our Program Guide Data provider. This typically takes five to seven business days. Most lineup changes are downloaded to your TiVo box automatically during a daily connection, so you won't need to change your Season Passes or other scheduled recordings.
Well at least no more customer satisfaction
surveys.......what really burns me is basically everything they needed was in my first email, 3 emails later and still nothing is done. They seem to be able to change things like moving FOX 9.9 to 9.5 when it should NOT have even been done. I mean this DECADES thing has been in the works for months, they should have added it even BEFORE the change took place, not waiting weeks after it's on the air only to still have no guide data, frickin' morons!