Originally Posted by valuedguest
Admittedly I don't know what the 'operators' have to contend with - or why there would only be 1 operator per 100 channels given the 'value' of the product. But certainly (?) there are at least a few people employed at Fox 10 locally... and *somebody* should've noticed that their own prime time content wasn't going out in HD. It's the source of their livelihoods after all.
Working in software development, I can attest to the fact that just because the phone isn't ringing doesn't mean everything's fine. If you take the passive approach to QC .. it will bite you in the end. If half a dozen people bothered to post here.. and others used the contact form on the Fox 10 site (myself included) .. you can bet there are hundreds.. probably thousands.. that noticed the crappy picture and didn't bother to provide feedback.. and of course the viewership of Fox 10 is nowhere near 4 million.. ever.
Bottom line: I don't really see the percentage of complaints, or the lack of spending on QC by Fox 10 as a valid excuse for not catching an ongoing defect in the ONE product they are depending on to pay the bills.
That's kind of like saying.. "okay my product is a little shoddy but.. I don't give it the attention it requires so.. what do you expect? It's not *my* fault."
It's a lot more like saying "okay my product was for part of less than 7 hours not completely acceptable to less than one hundredth of one percent of the viewers, and we only were able to deliver 98% of the quality that they have grown accustomed to, although the other 99.99% of the viewers never even knew there was a problem at all; and thankfully we were conscientious enough to invest real resources in a backup path that kept every single second of content on the air." Of course
they know what is expected, ferchrissakes, and of course
it is their fault that a piece of technology had the nerve to fail all on its own while their backs were turned, and they accept the blame for that. That's technology, and that's life.
There is not even the hint of some sort of a pattern of being shoddy here, so let's not try to pretend that there is; on the contrary the stations in this market are nothing if not exceptionally professional, by whatever standard you can dream up. It's not really a big deal. It was a glitch, it's over, and no longer breaking news. It happens. Get over it.
Again, this is a simple case of you misunderstanding the situation just enough to not be able to have an informed opinion. Either that or you just love to bash and kick others when they are down. You are of course welcome to your uninformed opinion, but I can inform you of this much: that carries with it the risk of not being taken seriously by those who actually are informed, and even appearing understandingly short-sighted to them. And bashing someone based on holding an uninformed opinion is just simply bad form, and really won't buy you very much at the line at Starbucks.
You may find this grim, but the source of a station's livelihood is not that the product is in HD or not. It is selling air time. Period (and that right there is proof that you are not perfect and can be wrong and can make mistakes, just like everybody else, most of who will not bash you for being that human).
And there are plenty of stations out there that have NEVER put any HD on their air and are still doing just fine, thankyouverymuch, along with about 200 cable/satellite networks, so HD is absolutely not their livelihood, not even a little bit.
It does follow that the better the product the more competitive you are, but even among that tiny fraction that recognized that some part of 7 hours of programming were not in HD but in pristine SD, I will bet you dollars to donuts that very few if any of them tuned out because of it. The station stayed on the air full power, the programs all ran, The network commercials still ran, and the local commercials still ran in HD (when available) during this. And the viewers did not tune out at all, at least according to the ratings. It was a non-event, at least to everyone other than you.
Everybody still got paid, and I am still willing to offer out of my own pocket a complete refund to all viewers who were not totally satisfied; I've got that much on me right now.
I was not giving an excuse, I was explaining why there was a problem. I'm sure it was embarrassing for a few folks I know. Hell, I'm embarrassed and I wasn't even involved or affiliated with them on this. But it was still an act of God, and an equipment failure, and a pretty mild brain fart at the worst.
And I never claimed that any station in this market every reached 4 million viewers, although KSAZ has had on occasion share numbers as high as 87% of all available eyeballs, regularly has prime time ratings that trounce the average FOX ratings nationally, and has been on some nights as high as the 5th most watched station--not in Phoenix, but in the entire country.
Since you have such scary-perfect hindsight, why don't you get in your Wayback machine, go back in time, and call the station last week and warn them that they are going to have an equipment failure at 7 PM after 90% of the staff has gone home? If Alcatraz
not being quite as sharp as you expected it to be is the worst problem in your day, you're still having a pretty good day and really don't have much to complain about, unless you are just looking for something to complain about.
But then I guess this is an understandable uninformed opinion for someone who only knows perfection. Working in software development, I'm sure you never made any mistakes, and I'm sure the term "debugging" is completely foreign to you, and I'm sure every thing you produced was always perfect the first time. Where there is technology, stuff happens. And when stuff happens, there is always someone who wants to moan about it endlessly. Congratulations; you're that guy. Now deal with it and move on.