Originally posted by UMDMatt
Is WOW cable any good? I've been debating between Brighthouse and WOW (which I think I can get here in Livonia). I'm not interested in digital cable necessarily, just hi-speed internet and basic cable-- with the added bonus of any unscrambled HD channel my set's internal QAM tuner can decode. The prices seem good, what about the quality of the service?
I'd really appreciate some input because as good as OTA HD is, it's really killing me to miss Pistons games on FSN, ESPN, TNT, etc.
I have WOW and I do not receive any unscrambled HD via my QAM/ATSC tuners. It is all encrypted. In order to get any HD through WOW they required me to subscribe to HD and pay the $15 a month for the locals only (I currently only subscribe to basic cable and mid-range internet package, no digital except for HD now). The ESPNHD and DISCHD, etc are all ac=vailable ala carte and cost extra. The CSRs with WOW are ridiculous, I had to call three times before anyone would even let me subscribe to HD without subscribing to the Basic Digital package.
A little story just so you know what you'll be dealing with. When the Tech arrived to install my HD STB, which by the way they insisted that I need even though I have built in tuners, he said I was going to be getting all the STARZ channels as well for free (some promotion or something). Well, he hooked it all up and showed me what I was getting. I noticed that I was now receiveing all the basic digital (with STARZ) as well as the local HD's (HD is all I wanted and all I was going to pay for). He then prceeded to tell me that the U-M game that day would be in high def because they authorize it to be sent that way, what? He proved it by showing me the 1080i symbol in the corner of the screen and said, "see it in 1080i". ABC broadcasts HD in 720p but I just went along with him. Anyhow, a few days later I went in the basement where I had an analog box hooked up to my TV there. Nothing. Just a blue screen telling me that I am not authorized to receive this channel (ABC). I call WOW and they try a few things having me turn the box on and off and back on again and again. Still nothing but the blue screen. I was then transferred to someone else who checked a few more things out and had me turn it on again. Voila, it worked. I asked if everything with my HD was still good and he said, "sure, why wouldn't it be?". Well, I don't know, maybe because when the HD was hooked up my analog got screwed up? I took his word for it and hung up. I'm sure you can guess what happened next. Well, not that bad. When I checked my tv with the HD box on it, the HD was still there but no more basic digital. Not a big deal, I didn't think I was paying for it anyway. I just had to explain to my wife why we were'nt getting those channels anymore.
That went entirely longer than I thought it would. Just wanted to let you know what you were dealing with with WOW. I've tried addressing the whole encrypting of HD locals thing being against FCC rules but they won't listen. Take all this for what it's worth. They do have very good pricing though. Can't complain there. I'd be curious to know if you decide to go with WOW what they tell you.