Yes, I too would like to know what a "lead tech" has to say about all this. I've had a total of 5 different techs out here (2 on the same day once), and I'm not sure any of them have a handle on the problem. They've been helpful, as have been the CSRs, but I still get the feeling nobody really knows what the story is with this second tuner thing. Some say it's the box, some say it's in the head end, some say it doesn't exist, some say they've never heard of it. I'm continuing to report to Comcast every other day or so, but it would sure be nice for someone from higher up in Comcast to admit that they know exactly what the problem is and that they are working on it. I agree with the others here that we need to just keep plugging away and reporting our problems.