Okay, I have a story to tell. I have the HD-DVR in Desert Hot Springs. I have the Motorola box with HDMI connection on the back. Not real sure of the model number. Any way, I received the box from Adelphia. Never been a big fan of Motorola, simply because of my VOOM Experiences. The software is still buggy as far as I'm concerned.
Here is my problem. No I have had the HD-DVR box with Adelphia and it worked fine. Very little HD, but it worked.
Time-Warner comes in. That's when things went to heck.
First channels I paid for, disappear and say things like "please order this channel." Then I had to replace a couple of HD boxes.
They added in all the local HD channels. Yeah, I'm happy. I can watch 24 in HD.
Season pass for 24! Yeah. Everything is good! Turn my DVR on Tuesday to watch 24 in HD... NO HD FOR YOU! Waahhh. You look at my Guide and it tells me that the local HD channels have the same disignation as the local SD channels. Example, KDFX is on channel 11 and 611. The way the software works, it is looking at the channel title, not the channel number. Hence when the channels moved and I had a season pass on FX, I didn't have to adjust anything. The software new that I wanted to record a program on FX.
Adelphia knew this and was smart enough to change the channel name on KMIR. Thus, KMIR on channel 6 (I think) is KMIRD
on channel 606. Not a problem setting season passes on NBC HD. And no one at Time Warner will seem to fix that simple problem. I constinantly I have to manual program the shows I want to watch in HD. Not very user friendly.
And now lately, the shows I have been recorded mysteriously stop. I start my DVR, look at my recorded shows and it tells me the Tudors is 60 minutes long. Great. Start playing it and the green bar at the bottom tells me it is only 31 minutes long. What! Couple weeks ago.. The Office. Same thing, DVR states it is recorded 30 minutes. Start playing, green bar tells me it is only 2 minutes long. And this not the same as the error message that displays when say the power goes out. Sometimes it will say "this program was intreputed and not fully completed," or it may be divided into two parts. The recording just stops. I believe that the box has recorded the show, but for some reason the software doesn't want to read the show fully. I thought about taking the box apart and plugging the hard drive into my computer to see if the files are full or not.
It I hate, hate, hate, hate calling Time-Warner at this point. It takes 40 minutes to get through to anyone.
Last night, I was fed up. Called TWC again. Asked them if they have any other type of box besides these crappy Motorola boxes. They didn't really know. So they think the problem is the signal strength on the line. Plausible, but it doesn't explain why the box would stop recording for no apparent reason. So they will be out on Saturday to take a look at the signal strength. I might just go buy one to measure it myself just to see. And this point I want to dump TWC all together.
So I guess my question is, does TWC have a different HD-DVR and does anyone here have it?