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Boone/Hickory, NC - Charter

71K views 567 replies 58 participants last post by  DrDon 
#1 · (Edited)
Charter has finalized their merger with Time Warner Cable and Bright House Networks, effective May 18, 2016.

It will be a number of months before any changes to operations or services take place, and customers of pre-merger Charter, particularly in the Dallas area, should continue to call 888-438-2427, go to charter.com, or visit the Charter offices located in Boone, Hickory, Lenoir, Morganton, or Lincolnton for local service, as the Gastonia, Shelby, and Charlotte offices will not be able to fully assist these customers, due to differences in billing systems and set-top equipment.

This thread is for discussion of HDTV reception topics specific to Charter Communications systems served by the Hickory, NC headend, which serve the following areas:

Boone (Wautauga County)
Avery County
Mountain City, TN (serving portions of Carter and Johnson counties in the Tri-Cities DMA, but is part of the Hickory-Boone system cluster)
Burke County (the area outside the Morganton city limits)
Hickory (Alexander and Catawba counties, except for the Maiden area)
Lenoir (Caldwell County)
Lincolnton (Lincoln County and Maiden, Dallas, High Shoals, and surrounding areas of Gaston and Catawba counties)

The following HD channels are available and require a Charter digital cable box or device equipped with a Charter-supplied CableCARD (and also a tuning adapter, for some devices):


Basic channels (Boone, Avery County, Mountain City):

702 WKPT (Mountain City system)
703 WAXN
704 WCNC-TV
705 QVC HD
707 WBTV
708 WUNE-TV2 (UNC-TV)
709 HSN HD
710 WJZY
712 WCCB
713 WSOC-TV
714 WHKY
715 WMYT-TV
716 C-SPAN HD
721 Univisión HD
733 Pop HD
737 Jewelry TV HD
741 C-SPAN 2 HD
742 C-SPAN 3 HD
864 TBN HD
866 INSP HD

Local channels (Hickory, Lincolnton, Burke County, Lenoir):

702 WBTV
703 WAXN
705 WCCB
706 WCNC-TV
707 QVC HD
708 WJZY
709 WSOC-TV
710 HSN HD
712 WUNE-TV2 (UNC-TV)
714 WHKY
715 WMYT-TV
716 C-SPAN HD
721 Univisión HD
733 Pop HD
737 Jewelry TV HD
741 C-SPAN 2 HD
742 C-SPAN 3 HD
864 TBN HD
866 INSP HD


Spectrum Select (in addition to the channels listed above):

656 IndiePlex HD
657 RetroPlex HD
658 MoviePlex HD
725 Univisión Deportes
729 Animal Planet HD
732 TV Land HD
736 WGN America HD
744 E! HD
745 Esquire Network HD
746 Oxygen HD
747 Bravo HD
748 TLC HD
749 Lifetime HD
751 Food Network HD
752 HGTV HD
756 Disney Channel HD
758 Nickelodeon HD
760 Freeform HD (formerly ABC Family)
761 Disney Junior HD
762 National Geographic Channel HD
764 Travel Channel HD
766 History Channel HD
767 Comedy Central HD
769 Investigation Discovery HD
772 AMC HD
773 A&E HD
778 Velocity
779 Discovery Channel HD
780 TBS HD
781 TNT HD
782 USA HD
783 Hallmark Channel HD
784 FX HD
786 Bloomberg Television HD
787 Fox News HD
788 CNN HD
789 CNBC HD
790 MSNBC HD
791 HLN HD
793 FOX Business Network HD
797 The Weather Channel HD
800 Liquidation Channel HD
801 SonLife HD
808 ESPN HD
809 ESPN 2 HD
811 Fox Sports Carolinas HD (North Carolina systems)/Fox Sports Tennessee HD (Mountain City)
812 Fox Sports Southeast HD
813 Regional Sports Extra Games HD
823 Golf Channel HD
825 NBC Sports Network HD
826 Fox Sports 1 HD
828 FOX Sports 2 HD
840 FXX HD
842 GSN HD
843 Syfy HD
844 Spike HD
850 FX Movie Channel HD
851 Hallmark Movies and Mysteries HD
863 Daystar HD
874 MTV HD
875 VH1 HD
876 CMT HD
877 BET HD
879 MTV 2 HD


Spectrum Silver (in addition to the channels listed above):

501 HBO HD - East
502 HBO HD - West
503 HBO 2 HD - East
504 HBO 2 HD - West
505 HBO Signature HD - East
506 HBO Signature HD - West
507 HBO Family HD - East
508 HBO Family HD - West
509 HBO Comedy HD - East
510 HBO Comedy HD - West
511 HBO Zone HD - East
512 HBO Zone HD - West
513 HBO Latino HD - East
514 HBO Latino HD - West
531 Cinemax HD - East
532 Cinemax HD - West
533 MoreMAX HD - East
534 MoreMAX HD - West
535 ActionMAX HD - East
536 ActionMAX HD - West
537 ThrillerMAX HD - East
538 ThrillerMAX HD - West
539 5 StarMAX HD - East
541 MovieMAX HD - East
543 OuterMAX HD - East
545 MAX Latino HD - East
561 Showtime HD - East
562 Showtime HD - West
563 Showtime 2 HD - East
564 Showtime 2 HD - West
565 Showtime Showcase HD - East
566 Showtime Showcase HD - West
567 Showtime Beyond HD - East
569 Showtime Extreme HD - East
570 Showtime Extreme HD - West
571 Showtime Women HD - East
573 Showtime Next HD - East
724 Fuse HD
726 Discovery Family HD
727 Sprout HD
728 Nick Jr. HD
731 EVINE Live HD
734 TV One HD
739 WE HD
743 NBC Universo HD
750 LMN HD
753 Cooking Channel HD
754 Nicktoons HD
755 DIY Network HD
757 Disney XD HD
759 Cartoon Network HD
765 Destination America HD
768 Science Channel HD
770 American Heroes Channel
771 Turner Classic Movies HD
774 truTV HD
775 OWN HD
776 FYI HD
785 BBC America HD
794 Fusion HD
796 VICEland HD
799 Nat Geo Wild HD
803 Ovation HD
804 SEC Network HD
805 SEC Network Alternate HD
810 ESPNU HD
818 CBS Sports Network HD
819 MLB Network HD
822 NFL Network HD
841 El Rey Network
849 ReelzChannel HD
853 Sundance Channel HD
854 IFC HD
857 AXS TV
862 EWTN HD
865 FamilyNet HD


Spectrum Gold (in addition to the channels listed above):

591 The Movie Channel HD - East
592 The Movie Channel HD - West
593 The Movie Channel Xtra HD - East
594 The Movie Channel Xtra HD - West
606 Starz HD - East
607 Starz HD - West
608 Starz in Black HD - East
610 Starz Comedy HD - East
612 Starz Cinema HD - East
614 Starz Kids & Family HD - East
616 Starz Edge HD - East
631 Encore HD - East
632 Encore HD - West
633 Encore Action HD - East
635 Encore Classic HD - East
637 Encore Suspense HD - East
639 Encore Black HD - East
671 EPIX HD - East
672 EPIX HD - West
720 UniMás HD
722 FOX Deportes HD
723 Galavisión HD
735 RFD TV HD
763 Smithsonian HD
777 Universal HD
792 BBC World News HD
798 AWE HD
806 Tennis Channel HD
807 Big Ten Network HD
816 ESPN Goal Line/ESPN Buzzer Beater HD
817 ESPNNEWS HD
824 NFL RedZone HD
829 NHL Network HD
832 Outdoor Channel HD
833 Sportsman Channel HD
835 Mav TV HD
858 HDNet Movies
873 MTV Live (formerly Palladia)
878 GAC HD
882 Willow TV HD


Included in Filipino View:

884 ONE World Sports HD


Included in French View:

870 TV5MONDE Info HD
884 ONE World Sports HD
892 TiVi5MONDE HD
893 TV5MONDE HD


Included in German View:

802 RTL International HD
884 ONE World Sports HD


Included in Latino View:

719 ESPN Deportes HD
725 Univisión Deportes
730 TeleFórmula HD
743 NBC Universo HD
757 Disney XD HD
759 Cartoon Network HD
795 Multimedios HD
834 ATRES Series HD
836 Ultra Familia
837 Ultra Kids
838 Ultra Mex
839 Ultra Fiesta
845 Ultra Macho
846 Ultra Docu
847 Ultra Clásico
848 Ultra Cine
852 Mexico 22 HD
855 Súper Canal HD
856 El Garage TV HD
859 Antena 3 HD
860 Estudio 5 HD
861 Tele El Salvador HD
867 Estrella TV HD
868 EWTN en Español HD
871 TV Chile HD
872 Video Rola HD
880 FOROtv HD
881 Azteca America HD
883 GOL TV HD
884 ONE World Sports HD


Included in TV Japan tier:

884 ONE World Sports HD
885 TV Japan HD


Included in South Asian Tier:

882 Willow TV HD
884 ONE World Sports HD
886 TV Asia HD
890 SET Asia HD
891 STAR India PLUS HD


HD Pay-per-view:

958 HD Pay-Per-View
968 Adult PPV HD
970 Adult PPV HD


Other channels:

375-383 MLB Extra Innings/NHL Center Ice HD 1-9

See also:
Charlotte, NC - OTA - general discussion regarding digital TV stations serving the Charlotte area
Charter HDTV - general discussion regarding Charter's HDTV services

HDTV reference on charter.net
 
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#4 ·
While DirecTV gets themselves sorted out, I am having Charter come out and install their HD DVR and HD package. I have only used Charter for my internet access the last few years.


Is there anything I should look out for at installation? I looked for what type of DVR would be used for this area but have not had any luck. I am in Sherrills Ford...


I hope the HD quality is pretty good in this area.


Thanks for any comments or suggestions...


CT
 
#5 ·
I have Charter Cable now hooked up with the Moxi HD DVR. I had forgotten just how bad the "regular" cable channels look. That is why I switched to DirecTV back in 1997. They look as bad now as they do then. The HD channels (limited number as their area) look as they are supposed to. The Moxi will take some getting used to..,,


CT
 
#9 ·
Has anyone compared these two HD quailities. The sprint/Dish people called again last night begging me to move from charter cable with Moxi box to their deal. It's hard to decide since i haven't seen the quality of Dish's HD.


Currently Charter: ~100 channels, Showtime, 4 local HDs and ESPN, HD-DVR (80GB drive) analog lower channels. 3.0 MB cable = $130/mo.


Possibly Dish/sprint: ~180 channels, Free Show/Cine/HBO/Stz (for 6mos), 5 HDs + local (OTA???), VOOM package (~9 more HDs), NON-HD-DVR (Dish 625 box) 180GB drive and all digital channels and HD NON-DVR (Dish 811 box). 1.5 MB DSL = $79/mo


The only down side i see is no HD DVR without going to Dish 925 box with 250GB drive BUT $250 lease or buy @$700..


What do you feel is the best deal? Has anyone gone from Charter HD to Dish or visa-versa?


Opinions completely welcome. Dish lady is calling back tonight to see if i'm going to do it.
 
#10 ·
I went from Charter to Dish to get HD. Then back to Charter when they got HD.


Charter's HD package is pretty much the same as Dish, EXCEPT, Dish can't give you HD Locals. This is what made me switch back to Charter. Also, the SD quality on Dish is poor compared to Charter. Dish over-compresses these.
 
#11 ·
I have subbed to both Dish and Charter, but I will say that it is real hard to compare the two providers since Charter is different from region to region...


I can tell you that Charters Moxi DVR is a piece of junk though..


I recently had 2 of them installed in my home and they lasted about 5 days before I returned them for their standard HD STB..


First and foremost, the Moxi box noticably degrades the HD PQ compared to Charters standard HD STB..


The audio is 100% absoutely horrendous on the Moxi boxes..


The DVI ports do not work on the Moxi boxes..


20% or so of all recordings turn out badly...


The user interface is positively hideous...


I would not reccomend a Moxi box form Charter to my worst enemy



My experience with Charter and their HD PQ had been excellent up until about 2 weeks ago when they added a new HD channel..


Up until they added that new HD channle I would have reccomended Charter in my area to anyone that desired HD PQ at its finest...


They have had nothing but problems since that new HD channel has been added though...


So many problems Im almost to the point of cancelling...


It was a great ride while it lasted
 
#12 ·

Quote:
Originally Posted by indiix2 /forum/post/0


Has anyone compared these two HD quailities. The sprint/Dish people called again last night begging me to move from charter cable with Moxi box to their deal. It's hard to decide since i haven't seen the quality of Dish's HD.


Currently Charter: ~100 channels, Showtime, 4 local HDs and ESPN, HD-DVR (80GB drive) analog lower channels. 3.0 MB cable = $130/mo.


Possibly Dish/sprint: ~180 channels, Free Show/Cine/HBO/Stz (for 6mos), 5 HDs + local (OTA???), VOOM package (~9 more HDs), NON-HD-DVR (Dish 625 box) 180GB drive and all digital channels and HD NON-DVR (Dish 811 box). 1.5 MB DSL = $79/mo


The only down side i see is no HD DVR without going to Dish 925 box with 250GB drive BUT $250 lease or buy @$700..


What do you feel is the best deal? Has anyone gone from Charter HD to Dish or visa-versa?


Opinions completely welcome. Dish lady is calling back tonight to see if i'm going to do it.

Ok. got the service installed and complete dissatified with it. Let me cound the ways:

1. NO LOCAL HD.. so that means no ABC/FOX/CBS/NBC (Lost, CSI, 24, CSI: Miami, Threshold, West Wing, etc....) 90% of our favorite shows.

2. I have to PAY for the HD DVR unit $250 to lease it (buying it is over $700).

3. Requested the VOOM package. Didn't tell me on the phone i'd have to pay $99 for 2nd satelite dish. Can't get CBSHD (the only network HD they offer without 2nd disk and i have to be "eligible" for it).

4. Compared side by side on 16:9 55" TV in POP (pictures side by side).

HD ---

Charters: Bright, colorful, rich, clear

Dish: Washed out colors, lines running through the signal (tested with SHOHD)

Digital ---

Charters: Clean, detailed, pretty good quality

Dish: Blurry, seems to be too fuzzy (tested SHOWE)

Analog (charter) to Digital (Dish) with PBS:

Charter: decent quality, too "grainy"

Dish: too blurry/fuzzy (wife said "made her sick to watch it...)

5. Digital DVR/HD box. To watch HD i had to get 811 box and then hook up the DVR box in another room and run the signal back to the main (HD) tv. So watching an HD show on DiscoveryHD.. then i had to go pee. Hit pause (force of habit) .. nothing.. WTF? Ah.. i remember no HD DVR.. so switch to Ant B for DVD.. hunt down DiscoveryNON-HD.. hit pause.. REALLY have to pee now.. come back few minutes later... and forced to watch Digital ONLY TV. Let my wife use the TV for 2 hours.. Asked her for her opinion... "Too complicated.. i thought we were getting local HD and HD DVR???"

6. I LOVE the Moxi guide.. i've never been a fan of Grid style. I liked old DirecTV a little but that CRAP motorolla has been pushing and calling a grid with only 30 minutes of forecast has ruined my opinion of grid.

7. No LOGOS.. I like them, makes it easier to figure out what i'm looking at in the channel listing.

8. Too hard to find stuff. I took me 10 minutes to find certain channels, SCIFI, DISCOVERY, HBO, etc...


So after 3 hours of DISH at 11pm i went and uninstalled the Dish box and put my moxi back on the TV.
 
#13 ·

Quote:
Originally Posted by guffy1 /forum/post/0


I have subbed to both Dish and Charter, but I will say that it is real hard to compare the two providers since Charter is different from region to region...


I can tell you that Charters Moxi DVR is a piece of junk though..


I recently had 2 of them installed in my home and they lasted about 5 days before I returned them for their standard HD STB..


First and foremost, the Moxi box noticably degrades the HD PQ compared to Charters standard HD STB..

I had the Motorolla box and the Moxi, and noticed no difference in quality on the HD, now the digital seemed to be maybe 5% quality drop and the analog are about 15% quality drop.


Quote:
Originally Posted by guffy1 /forum/post/0


The audio is 100% absoutely horrendous on the Moxi boxes..

No issues here for me, i use optical to my reciever. I get audio dropouts sometimes, last year, during like CSI and 24.. but that was related to poor cable run (i had it amped and had forgotten about it). That's fixed.

Quote:
Originally Posted by guffy1 /forum/post/0


The DVI ports do not work on the Moxi boxes..

This is CHARTER issue not Moxi. Adelphi and others are reporting they work in latest software but you have to hook up the DVI and then restart the box to initiate it.

Quote:
Originally Posted by guffy1 /forum/post/0


20% or so of all recordings turn out badly...

I've maybe had 3 recordings out of 300 (record a lot), that go bad. That's 99% good. Only issue i have is every blue moon or so it doesn't record what it's supposed to, simple reset and it's good until next blue moon.

Quote:
Originally Posted by guffy1 /forum/post/0


The user interface is positively hideous...

I found it hard at first, but now i fly through it and get to what i want much faster than i used to with old moto interface and newest Dish interface. I like the UI very much.

Quote:
Originally Posted by guffy1 /forum/post/0


I would not reccomend a Moxi box form Charter to my worst enemy



My experience with Charter and their HD PQ had been excellent up until about 2 weeks ago when they added a new HD channel..

What channel was that? PBSHD? My HD has been wonderful. There does seem to be issues during highly watched TV shows like CSI in HD and it might be due to how many people are watching it and that fact that it's more data being sent out, maybe a bandwidth issue.
 
#15 ·

Quote:
Originally Posted by guffy1 /forum/post/0



I can tell you that Charters Moxi DVR is a piece of junk though..


.....


I would not reccomend a Moxi box form Charter to my worst enemy



)


I posted earlier in this thread that I was getting Charter with the Moxi. I just wanted to update my previous post....


The above quote is the absolute truth. To anyone reading this thinking about the Moxi -- you need to read the Moxi thread on the AVS Forums before you go with it. I will not go into all of its problems here, just read that thread.


I got rid of Charter after one month and went back with DirecTV. I picked up a HD Tivo to use with it along with an antenna to pick up my HD OTA.


I could not be happier.
 
#16 ·

Quote:
Originally Posted by indiix2 /forum/post/0


When are they planning on rolling this out?


Also i hear that Charter is chaning the channel lineup. You don't happen to have advanced copy of this do you?

Just to update everyone. I hear that the DiscoveryHD and the new channel line-up will roll-out together on Oct 31st midnight. This is from a tech that came out to work on my Moxi box.
 
#17 ·
Blackcap93


Thanks for starting this thread and providing the valuable information for Charter Subscribers in Hickory, Boone etc..

Some Charter viewers may wonder why UNC-HD is only available 3 hours a day (8p-11p). We have offered to provide 24 hrs. via a direct fiber to Hickory head-end (like we do in many areas such as Charlotte, Triad, Raleigh Durham Fayetteville with Time Warner) and have offered to pay for the $38k for fiber construction from our microwave site near Hickory but Charter has not agreed to this. We hope we can get this worked out.


Regards,


Chief Engineer - UNC-TV
 
#18 ·
first post here...great forum btw....I am in hickory and have charter w/moxi box. alright experience so far for me, only real complaint seems to be with our signal strength in the house..(we have 3 moxi boxes and have some trouble sometimes...nothing major though) I think this makes our menu navigation SLOW, there is severe lag when trying to execute a command(record, get info etc.)...I do have a general complaint about charter carrying the MLB/NHL package and no nba package....NHL?????? I just dont understand that at all....just a personal complaint though
...one more...just checked the new channel lineup with hopes of TNT hD....to no avail....oh well, at least we have espn.


also I wonder how long it will take charter to get mtv hd...and also other new hd chanels coming up in the future.
 
#21 ·

Quote:
Originally Posted by Sincerity /forum/post/0


first post here...great forum btw....I am in hickory and have charter w/moxi box. alright experience so far for me, only real complaint seems to be with our signal strength in the house..(we have 3 moxi boxes and have some trouble sometimes...nothing major though) I think this makes our menu navigation SLOW, there is severe lag when trying to execute a command(record, get info etc.)...I do have a general complaint about charter carrying the MLB/NHL package and no nba package....NHL?????? I just dont understand that at all....just a personal complaint though
...one more...just checked the new channel lineup with hopes of TNT hD....to no avail....oh well, at least we have espn.


also I wonder how long it will take charter to get mtv hd...and also other new hd chanels coming up in the future.

Sincerity:


I am from Hickory and have a Charter Moxi Box. CBS HD is not that good. The NCAA games have a lot of pixels. How is your CBS HD? How about your analog 2-77?
 
#22 ·

Quote:
Originally Posted by Viventis /forum/post/0


Sincerity:


I am from Hickory and have a Charter Moxi Box. CBS HD is not that good. The NCAA games have a lot of pixels. How is your CBS HD? How about your analog 2-77?


My CBS is great about 98-99% of the time. During high bandwidth times, evening, along with watching a highly watched show, CSI or CSI:MIAMI, i can see some pixelation. Sometimes on LOST and 24 as well. But in general it is really great. Last year when we first got it, it was pixelation CITY! Every HD channel but HDNet, HDNet Movies, HBO and Showtime were always pixelation from 8-11pm M-F. I thought, "this really sucks", and my wife was often upset about it. We even recorded 24 on both analog and HD just in case. But then after talking with this guy over at Charter's Business Services (he's in charge of the HD/Pipeline data stuff) he thought it was a signal issue. We had someone come out and indeed he found a powered splitter that i had forgotten about between the outside and the Moxi. It was sending boosted signal to the box and was way too high. After he removed that, 99% of the pixelation problems went away. You might want to see if someone can come out and do a signal test on your box. Since you have 3 you might have A) not enough signal or B) too much due to some boosting. Also i think RadioShack sells a little coupler you put between 2 cables that has different switches on it to put a limiter on your signal and allow you to switch different amounts of limitation, to see if that fixes the issue. They talk about it fairly often over in the General MOXI AVS thread.


Indiix2
 
#23 ·
Last night I almost had to hook up my OTA antenna because Survivor was breaking up so badly. Only CBS seems to be affected. I wonder what the symptoms of too much signal are. It may be my imagination but it seems my SD channels have washed out colors. Looks like another visit from the Cable Guy.
 
#26 ·
yea thank goodness we got TNT HD in time for ONE....ONE PEOPLE nba high def game
nice. but glad we finally got one of the few channels that are completely dedicated to high def...


otherwise cbs high def sucks...as other people have reported. also analog 2-7 are ok...at best. 2 is almost unbearable sometimes. although we seem to be having less problems these days.
 
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