Join Date: Apr 2003
Location: Someplace in CT
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Comcast sucks !
So, here we go again, because I don't have digital cable every once and a while I get this promo stuff. This one shows something they cant offer here. This is a EXACT quote from the promo card.
"With Digital Preferred, Watch today's most popular progrmas like CSI, 30 Rock, and the Office, Plus get...."
Right below this is clear logos for DiscoveryHD, USA-HD, NFL-HD and History-HD. (not one of these channels have ever been offered in my area)
They clearly say, with Digital Preferred, I would get these channels. So, I contacted customer service on-line and ask, maybe they popped up in the last month os so, after the whole thing, Customer service (Edeline, Chat ID: cc468e62-846d-4823-a73d-e4cfa4126eda) claims that I they have a ton of more HD in my area and tells me to go into the local office and look at document #1227957 for proof and that the web site is wrong.
So, I go to my office and talked to the lady at the desk (very plesant and agrees with the poor HD in the area) and it is the same exact lineup that they have in the last 3 years, no new HD addtions (maybe some SD channels but, I don't care about them).
How can Comcast get away with this ? They send a mailer, claiming I will get new HD programming, then I contact customer service, they cliam I will get even more HD programming, then I go to an office, they don't offer any of it.
If I was someone who only went by the ad they sent, they might sign up expecting these channels and after getting it setup and the hassle of it all, get none of it.
How can a company do this and get away with it ?
Windows Media Center specialist
Avid gamer and home theater junkie..