I'm in the same boat with everybody else.
Sluggish responce times using the remote to access various features and menus.
I still get intermittent drop-outs....on various channels especially HD stuff.
CBS is especially troublesum. And now it is spreading to MHD and Discovery HD.
Line strength is correct and all cabling is good.
Box is a Motorola DCT6416 III with Echo 2.7.044 and TC 16.38.
Never had this(sluggish-ness) problem with the old TC16.35 but had even more audio drop outs.
I'm sure everybody here has been having the freezing issues along with stutters and drop-outs. I have researched long and hard to find more info and have stumbled on some interesting stuff.
All of these problems are a know issue with Motorola boxes with Aptiv passport guide software.
There were engineers involved in other states from other cable providers that narrowed it down to the guide software searching for update information excessivly which in turn produced the freezing and stutters especially while watching live TV.
That particular market was using TC16.41 but recalled it due to even more problems...they actually downgraded to firmware 16.38 and did some code revisions to the system to actually repair the problem.
Believe it or not.......this was not a COX market...but another that uses the same boxes. They "consumers" actually had help resolving the problem instead of the usual canned responce of "we'll send a tech out".
Cox cable has some serious issues with this particular box and software/guide interaction and something needs to be done.
Calling the desk is like talking to a bunch of monkeys.... if you call them to complain that a channel is bad or out....is it too hard for them to actually turn around in their chair and tune the multitude of TV's behind the counter to the channel in question and see if it actually has a problem?
NO.....they just say....we will send a tech out.....OMG...what kind of service is that?
The tech gets here and says....the problem is on the head end.....DUH.....could have saved this unneccessary tech call out just by the customer rep. turning around in the chair and checking the channel themself.
Have had techs out to house to troubleshoot box sluggisness problems and was told ....this is a known problem and there is no resolution.
Known by whom????
Why isn't anybody doing anything about it?
OK....i think i'm done ranting now.........Perhaps i'll go have a drink and watch my crappy COX cable service.
Join in people......the more we complain ...hopefully COX will correct the problems.
The other providers found the issues and corrected them...why can't COX?