Join Date: Apr 2004
Location: South Windsor, Connecticut
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So, it's been a while since anyone's posted. Are you all still Cox customers for cable/internet/phone? Here's the experience I've had over the past week:
I noticed over the past few weeks or so that my main "whole home dvr" box (which I believe they have since renamed to Contour Record 6 or something like that) has been turning off on it's own, and having to reset it just about every other day. Well, last Wednesday, it finally completely died, it would not get out of "boot" mode when being reset. It died taking all my saved programs with it, most of which I had planned to watch after working 19 straight days when I had a few days off. Upon calling Tech Support (what a nightmare as they treat everyone like they're either children or elderly who are not tech savvy), the determined I needed a new box and the tech would be out the next day. Let it be noted the support person said I could exchange the box at my local office, to which I had to inform her that I could not as it was a whole home dvr box, to which she stated it didn't matter. It's actually scary that I'm informing the so-called tech expert on how their programming/equipment set up works.
So, while I had them on the phone, I decided just on a whim to check on my bill. Now, truth be told, I'm usually one of those people they rely on to never check their bill and just blindly pay every month, which I have been doing for the most part for the past 16 years I've had their services. I know, shame on me. Well, I would have had a nice surprise once I went online in October to pay the bill as the supposed "bundle" I've had for the past year (I'm assuming) ran out on 9/14, increasing my bill over $70 to a monthly total of $255 a month. I was livid that A) they don't give any notice that your bundle is expiring and your services will be increasing, and B) the CSR really couldn't seem to care less. So, at that point, I told her to cancel my television and telephone services and I'd only keep internet. Again, she didn't even try to retain my services by offering me discounts or transferring me to the "loyalty department". So after dropping the television portion, my bill for the month was reduced to $66/mo, just for internet. FYI, they forced me to get a landline phone last year with the bundle I had as they claimed it would lower my bill. I couldn't even tell you what that landline phone number was, and the only calls I would get were spamming robocalls and telemarketers. I returned the phone modem to the local office and went to Best Buy and bought my own new DOCSIS 3.0 Netgear modem for $80.
I decided to call the next day to speak to the people in the loyalty dept to see, just out of curiosity, what they can do to reduce the television bill. The rep I spoke to ran some numbers, and after coming up with returning the second cable box, dropping "variety" pack, the television portion of the bill would be 106.50 (Advanced tv/Countour package/Sports & Info pack), making the bill including the internet $136.50/month with a bundle discount of $35.00
I do like having the HD channels, and the ability to DVR shows and not be held to streaming services if I was to drop the cable portion. I am able to pull in 22 channels with my HD OTA antenna (in reality about 17 as I'd never watch the Spanish channels). I'm not sure how to record onto a laptop as others have mentioned here, would probably go that route if I was able to learn. What has everyone else done? Still hanging with Cox?
Sorry for the long read, just letting everyone know my recent experience and they can cut your bill if you're persistent, don't let them take advantage of you!
Last edited by Boston Red Sox; 09-24-2015 at 12:57 AM.