I picked up my DVR box this morning, being the first in Roseville to have one. First, I called customer care this morning at 8:10AM. They told me that they should be available at service centers (not retail establishments) and that I'd need to turn in the box I was wanting to exchange. I live a quarter mile from the service center on Industrial Blvd in Roseville, so I packed up one of my AmiNET130s and headed off for there. While I drive past the place all the time (along Washington Blvd.), the Washington Blvd. entrance is only for service vehicles, the public entrance is off of Industrial. Next, the service center is in the second building, Building D. While they were there, their window was closed when I got there and I had to call on a telephone in the lobby for them to get to me. I assume the one lady in the office that knew what was going on was a supervisor. She grabbed the box and pointed out to the others in the office that a new remote needed to be given with the box and pointed out that while the remote looks identical to others, it has a sticker saying "DVR" on it. The lady who knew what was going on wanted to know how I knew to come there. I told her customer care had sent me. She then asked if they mentioned how much it would cost. I told her customer care had told me that since features were very limited, they were not charging anything additional for it until the new features are available. She was happy to hear that I understood that features were currently quite rudimentary. I left and got home around 9AM. I plugged everything in and turned it on. I got a blue screen initially with an ADB logo, and then all went blank. The clock display initially started at 00:00. I waited and nothing happened. When the clock display showed 00:15, 15 minutes later, I called technical support to see what was happening. I talked quite candidly with tech support, acknowledging that I understood things may not be perfect being an early adopter and I was not upset, I just wanted to work out the bugs. She did some research and found the service center had not yet finished provisioning my new device. This was accomplished while I was on the phone with her. My display came on and it started up the boot strap stuff and set the clock and all. Initially I was very unimpressed and found it to be quite crappy in performance. I had gone into the settings and tried to set it to the proper output settings for my TV and it didn't improve. None of the DVR buttons on the remote worked. I figured something was definitely missing. I then got the brilliant idea of power cycling the DVR. Bingo! It took a while, but a new firmware was downloaded and installed.
After the new firmware was installed, things worked quite a bit better. I am having a bizarre issue though when I try to go into the settings menu... I frequently get an error saying that it is unavailable at the moment and to try back later. What?!? I try a couple times and it eventually comes up. I wanted to set up a weekly recording of Chuck and Heros so I went into the program guide. I set each to record by scrolling to them and hitting OK and selecting "Set Recording". The problem with this is it only records that particular show, not a weekly recording. I realized this after I set each of these shows and moved on to tomorrow, for recording NCIS... instead of choosing "Set Recording", I chose "Schedule Event". This gave me the option to record weekly. I then went back to modify Chuck and Heros, but it would not let me modify it for some reason. I had to delete my recording setup and schedule an event. Once set though, it indicates it will be a series recording differently than an individual recording by showing two stacked red dots instead of a single red dot on the program guide. This is very similar to how my ReplayTV indicates a series recording. I am currently having it record something just for the sake of recording something and I'll review its playback soon. I can at least watch some of the shows that I've been missing because they are on when I can't watch. I'm afraid I'll be running out of space quickly though, as I only watch HDTV content.