Join Date: Jul 2006
Location: South Natomas, Sacramento CA
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Well, it turns out that I lost VOIP, Internet and all TV. I had to reset the gateway on the side of the house via the APC backup power supply in my home office, which is behind a very large desk set. Anyway, seemed to to work, but this morning it was doing the same 'freeze frame' as yesterday. Bad gateway?
So I get home this afternoon - no cable/voip/internet. Call customer service on my emergency cell - whoops, gotta charge it first, I figure 30 minutes. They can't have anyone here until the 30th. I say - I've got no phone service. Sorry. Is there some sort of rule for phone providers that requires some sort of response for service outages?
Step two - involves a baseball bat. Smack the gateway box on the side of the house a couple of times. Walla - got phone/tv/internet. Gotta love the low tech.