Originally Posted by djcasual
Hello everyone, first time user here at AVS forum...
I'm a new Surewest customer in the Elk Grove area. I just received my service on 1/27/10, and so far I'm very pleased with the quality of internet and tv service (including the installation). What I've seen so far with the new Microsoft Mediaroom, and HD is very impressive. I've already recorded a bunch of shows, and our entire family is enjoying our new service.
I was with Comcast for a few years but got tired of their awful customer services and outages; which is what led me to Surewest.
However, I'm very disappointed that Surewest doesn't carry three channels that are part of Univision corporation (Spanish). Being such huge soccer sports fanatic and a hispanic bilingual; I'm having such a hard time adjusting to not having these channels available; especially when 2 of these are available over the air for free:
- Univision, KUVS-DT, local channel 19 (digital 18)
- Telefutura KTFK-DT, local channel 64 (digital 26)
- Galavision (national sister affiliate)
I didn't even notice this channel line-up was missing when I signed up because these channels are so common they are available on all tv service providers in their basic programming or local programing line-up (comcast, att, directv, qwestv, and dishnetwork).
This Univision group of channels will be this years main carrier and main attraction for the 2010 South Africa World Cup along with World Cup specials, and pre-friendly games leading up to the main event. Also important is the 2010 Africa Cup of Nations (going on now), Major League Soccer and Mexican Soccer league sports programs, and various sports news and shows. This type programming is not available on other channels (such as ESPN, Comcast Sports, etc), but the Univision group does carry them. These channels also provide a wide base of Spanish entertainment not found in English programming.
I was told by one of the Surewest techs that these channels where available at some point but where dropped or discontinued, but didn't know why? Tech also told me as an alternative; buy an HDTV tuner (which my HDtv set doesn't include) to receive the digtial signal of Univision/Telefutra over the air. This is unacceptable, and very pricey solution (over $150 for an ATSC box or $300+ with dvr), and the point of obtaining a tv service provider is to avoid the headaches of rabbit ears, weather conditions, bad reception, and be able guide/record shows.
Our family television at home has always been a variety of English and Spanish programming. I have many Hispanic friends in the area of Elk Grove and Sacramento area which have very similar viewing preferences. I was going to recommend Surewest service to others here in Elk Grove area, but when I spoke to a friend about not having Univision channels he laughed and couldn't believe it.
It seems for the time being, Surewest focus is not the hispanic market, but they seem to try because they do offer spanish packages (Tu Tele package). Univision group of channels are such vital core piece to this Hispanic Market that without it would be similar to not having ABC, CBS or NBC in the English market. Other hispanic channels such as Telemundo, TvAzteca and Tuvision are a well addition to the Surewest line-up, but again Univision group is the core piece.
I've tried contacting more folks at Surewest in hope of reaching someone who cares about the hispanic market and get me answers, but I keep getting the same canned answers from customer service that they don't provide these channels. I don't see how Surewest will ever obtain any new hispanic customers or keep them. I've read on the Univsion forum in which customers have already left Surewest and moved to Comcast because there is no Univision channels available (can't post the link because I'm new). Who knows how many more have been lost or never obtained because of this.
This is a show stopper for me as well, and I'm already struggling and debating on cancelling my Surewest TV service and returning to Comcast or switching to Satellite provider - which I don't really wan't to do. Would like to know if anyone here knows how I can get a hold of Surewest's marketing department, or anyone who can give me a better understanding or answer as to why Univsion is left out. For me, Univision is the only piece Surewest is missing from an already awesome service.
Sorry for the long post, Thanks for listening.