Another annoyance I've had with SureWest and their roll-out of the Mediaroom setup was over at my in-laws; they too just received the Mediaroom installation. They have 3 TVs, none of which are HDTV, but one is connected to a home theater system. Instead of using the same connections used with the previous setup, they by-passed the home theater system and directly wired the new set-top box to the TV. The TV has one AV input which includes the red/white stereo audio connection and both a composite and a S-video input, where you use one OR the other, not both. (IMHO, the TV sucks, but they don't want to replace their 32" CRT until it stops working.)
The previous setup included optical audio and S-video connected to the set-top box going to the home theater system. The DVD player was also connected this way, as was the Nintendo Wii system. The home theater system then sent an S-video output to the television.
I was unaware of what the installer had done until my in-laws called me saying they couldn't get either the Wii or the DVD player to work. I went to their house this evening and wired it back the way it is supposed to be set. I also programmed their remote to always control the volume through the home theater system and to turn the home theater system on and off with the power button. I'm not sure if non-HDTV channels use Dolby Digital, but I also set the set-top box's digital audio output to output DD; at worst, it is just stereo I believe. If we are FORCED to pay $50 for installation, we should at least get quality work out of the installers, this is ridiculous.
Up until now, I've been a SureWest "fan boy", but I'm starting to question their quality and value more and more.