Originally Posted by gmwedding
- The SureWest signal is delivered digitally via fiber optic to the house. The signal is distributed to rooms from a box attached to the house using Cat 5e RJ45 Ethernet cable. The HD looks very good. However, the SD picture quality is worse than Comcast's SD picture quality, and I did not think that was possible (In Elk Grove, Comcast recently improved their analog SD quality...see my reports in the Sacramento Comcast thread). Also, I have not yet been able to find a way to disable the cable box's 4;3 Override setting so that the Sony TV can control the SD scaling and conversion to 480p.
Don't remember offhand, but I'm pretty sure there is a setting in the Tools menu of the box. I'd have to look again.
I've found the SD quality to be just OK, but not too bad (but, I've had no other service to compare with as of yet with my new TV).
- No DVR (for HD or SD). We're told DVR's will not be available in 2007...
Hmmm, about a month ago, the CS rep I talked to said they had one in development for this next year. Too bad if they don't.
- SureWest uses the Amino AmiNET120 set-top box for HD and the AmiNet 110 for SD. The SureWest box only offers analog connections to the TV (Component video and RCA Audio, no HDMI or optical audio). So, like Comcast, the service is not yet fully digital -- in spite of the SureWest advertising.
Yeah, I'm not at all thrilled with this wierd little box. I asked if they would be coming out with an HDMI box, but could not get a straight answer.
- We've been told there is no box support for a Universal Learning Remote. but I have not yet checked this out. If true, this could be be a real bummer for those wanting to connect these to AV/Receivers.
No, there is no support for a Uni remote. On the flip side, you can have the STB remote control other devices (lame, I know, but it works for now).
- Setting up the SureWest Internet service with a router was more difficult than with Comcast. You have to give them the MAC address of the router, and the tech then had to call the office and wait for someone to enter it in a database field and update the system. If you change routers or main computers connections, you have to call them to get it set up again...
- I believe their Internet Service is faster than Comcast's (maybe 10- and 20-Mbps options??) and this is good...
I've yet to try to set up my router, but this info doesn't bode well. I've been VERY happy with the speed ot the connection though.
- SureWest's phone and field support seems to be on par with Comcast -- which is to say we did not have a very good initial experience. Their phone tech was not prepared to discuss the lack of support for HDMI, digital optical audio or an HD DVR and totally screwed up my friend's work order. Initially, they had the field techs install SD boxes for the HD service he had ordered and no Internet connection. Then, it took two weeks for a tech to return and correct the problems...The second tech was quick and pretty good though...
I've run into this myself. It's been hit and miss if I can get a knowledgable person on the phone to answer my HD connection questions or future support and hardware.
I might just have to look into going back to Comcast (had prior to owning an HDTV). Heck, having digital connections and a DVR should be enouth to switch. Hmmmm....