Originally Posted by Bubba72
Well, I had a truly unpleasant experience with DishNetwork yesterday and today. I finally called to get my side dish repointed to receive local HD channels. I was told, as before, that there would be a charge or I would have to sign a new 24 month commitment. I asked to speak to a supervisor. She finally relented, but acted like she was doing me a big favor by waiving the $60 fee. Got the appointment set up to repoint the dish. Then this morning I get up and I have no local channels -- including the guide information for my OTA locals. I called and was on the phone for 30-40 minutes with them before this was fixed. The first person wanted me to wait until they could get a technician out. I explained that they did something yesterday when they put in the order for the local channels. After being transferred, sure enough it was determined that when the entered the work order for my repoint they also indicated that I was to get new local channel service so the system removed my current service. This order was placed by a "supervisor." If you have a repoint, beware of this.
You're describing an issue that has been discussed at length over at satelliteguys. I can't remember when it started happening but there was a point that whenever someone asked to schedule a repoint to get HD locals, Dishnetwork had to cancel your current local subsription to be able to schedule someone to go out to repoint your dish. At least that's what the technicians were telling people when they complained. The result was that you'd have to live without locals until the technician came out. After a while it became obvious that it was not a universal problem... probably csr's that didn't know how to enter it in the system the right way. Anyway, when I scheduled my repoint, it didn't happen to me.
Regarding having to pay for the repoint or sign a new contract... they were dead wrong there. They only do that if they have to add a new dish to your house and it sounds like they don't with you. Even then, I think you'd have an argument since presumably you're already paying for locals and HD... they're the ones that put it on a different satellite.
The only problem they gave me (other than the dumb-ass installer that came to the house) was when the csr found out that I was getting locals OTA, she didn't want to do the repoint because she didn't think it was necessary. I had to be pretty assertive to get her to do it.
It really is amazing how widespread the missinformation and lack of knowledge the people that actually work in this industry have. When I first upgraded to HD back in Sept '07 the installer told me that nobody really got HD in Abilene... they thought they did but it really wasn't. I told him that we had 3 locals in HD at that time and he laughed at me. I turned the TV to NBC's morning news show off of my antenna I had already hooked up to the TV and he quit laughing.
If you're going to deal with a dish rep/tech, it helps to spend a little time over at satelliteguys and this forum. It'll help you push them in the right direction and get what you want with less problems.
Oh, and when the installer comes out, make sure he points your 148 dish to 61.5 and not 129 like my installer did (I wasn't home and my wife doesn't know this stuff at all). Typical Dish installer thought it made sense to have two dishes pointed at the 129 location I guess. Took numerous calls over the course of 2 or 3 days to Dish to sort that out.