I used the email link on E*'s web page last December asking about Altitude HD. Never got a response. Since I know a programmer who works for Echostar, I asked him for Charle Ergen's email address.
I emailed Charlie Ergen directly regarding Altitude HD on December 27. I received a response on December 30 stating that he was sorry no one answered the web page email inquiry and that they were negotiating for Altitude HD "but had nothing to announce yet". Apparently, these negotiations must be terribly intensive and detailed. It's only been about 8 months.
That email was followed by an email about 3 hours later from Eric Sahl, Senior VP of Programming. Among other things, he stated that I was free to contact him anytime regarding E* programming. The end of the email contained the following language:
"This e-mail message is confidential, intended only for the named
recipient(s) above and may contain information that is privileged,
attorney work product or exempt from disclosure under applicable law. If
you have received this message in error, or are not the named
recipient(s), please immediately notify the sender at (303) 723.1911,
and delete this e-mail message from your computer."
Mr. Sahl's email address is firstname.lastname@example.org
First, based upon the above experience, you'll get no response (like I did) or a canned resonse from the web page email link. Rather useless. If you email Mr. Sahl, you'll still get a useless response but maybe if enough of us do that, someone other than a CSR may take notice.