I found this thread trying to determine my options for TV/Internet in the city of Chicago, as I will be moving there soon.
I can give a rundown of what AT&T U-Verse is like in St. Louis. I understand it will be a somewhat different experience in my area, but the features will remain the same.
I can say that based on my Comcast experiences at friends' houses in Chicago, both the HD and SD PQ are better on AT&T (in STL). However, coming from Dish, I'm disappointed. HD PQ isn't as good, SD is about the same. But, I get Cubs in HD on WGN!
1) Video on demand is great. Tons of free TV on demand and of course all the movie channels on demand. Most PPV movies are available as soon as 1-2 weeks after they are released on DVD. PPV prices top out ~ 3.99. You cannot sort by channel for TV on demand, which is a pain.
2) DVR menus and options are an improvement over what U-Verse is modeled after, DishNetwork. Record up to 4 SD feeds, but you are limited to 1 HD feed. The DVR is not multi-room and will not be until next year.
3) Program info sucks. No season/episode/original air date! Also, specific episode info is rarely available (instead you get a generic overview of the series). When going through the guide, instead of a blurb about the program you get the cast/crew. You have to hit the info button to see full info, which is generally limited.
4) There is no "browse by theme" option for sports, movies, etc.
5) The search function is the best I've seen yet. You can dial in your search using the number keys like a cell phone, and it searches in real time based on each consecutive character entered. It searches both on-demand and live TV.
6) So far customer service is outstanding, as long as you can find the number. I spoke with the rep at length and she was more than helpful with everything. I could understand everything she said and she was actually conversational. She informed me AT&T is investing heavily in hiring and training plenty of qualified reps. The seamless switchover from Dish to U-Verse which they sell you on didn't work for me, so I was billed another month. Not only did the rep fix this, she also credited me an entire month of Dish/DSL back ($165/mo for all my services).
7) Probably n/a to Chicago, but the slowest Internet speed option is faster than the "fastest" option for all other cable/dsl providers in St. Louis. The free router is great, considering I'm used to the barebones Linksys/Netgear you have to purchase from other providers.
8) Billing is straightforward and easy to take care of online.
9) I haven't tried the USB functionality on the DVR yet, I'm not sure what it can do.
Let me know if you have any questions. If anyone has any advice on who to go with at the moment in the city of Chicago, I would definitely appreciate it.