Originally Posted by Joseph Clark
It's the luck of the draw with Charter installers. I suggested my parents switch to Charter from ATT because of some changes in their household. The first guy who showed up was a mess. Kept asking if they had a dog, complained about this and that, and then said he had been stung by a bee (at first he said 3 times, then 2, but I couldn't see a mark on him). He waited for his supervisor to bring bug spray and futzed around for 4 hours before saying we'd have to hire an exterminator to get rid of the pest problem. I rescheduled but did nothing about the bees. Three days later the next Charter tech did the install without a single complaint, like all the other service guys who've done work around that house over the years.
As I said recently, I really like Charter Internet service. I'm consistently getting about 103 mbps now. My nephews were over the other night, streaming "Kickin' It" on Netflix while I was streaming something else on Netflix in the other room. Not a single drop for that 2-3 hour period. The only drop I've had was in the wee hours, when I had a complete loss of service twice. Otherwise, it's been very solid.
Charter install round 2 went very well. It was an actual Charter guy and he was very pleasant and easy going. He thought he was coming out for a simple re-connect and did not complain that he had to do a new run from the pole to my house in the rain. He brought in an Arris modem and I asked if he had a Cisco on the truck. He didn't, but called the office and they had one. He drove over and picked it up. I can't say enough nice things about him and we exchanged gamertags.
I am getting 105 on Charter's speedtest.net site (the Olivette site). I haven't had a chance to check out Netflix yet, but I will tonight.
Edit: I LOVE my router. I did a reset and it figured everything out. The only thing that gave me trouble was my Cinema Connect from D* for on demand and their apps. Everything else that was wireless figured it out with no input from me. FWIW it's an Asus RT-N66U running Merlin's
firmware. It's nothing drastic like Tomato. He just makes it better like being able to turn off the lights on the router.
No 802.11ac devices so it fits my needs.