Well, my D* service hasn't worked since Tues morning... I thought it might just be the software updates coming out for the HR20, so I let it go on Tues, & all day Wed.
The problem started out that when the receiver would power up it would lock up trying to retrieve the guide data. It did actually work for a bit, late on Tues night, so I decided to check the signal strength, the highest # on there was about 75, most were in the 40's & 50's. Starting Wed morning the unit was searching for software updates & after about 20 min or so of not getting anything it would shut it's self off. I tried numerous reboots & even unplugging the unit several times, all to no avail.
I came home at 11:30 last night & it still didn't work, so after numerous reboots & unplugging the unit several times (again) I finally called D* to schedule a service visit, which they've scheduled for Mon afternoon, with notes on the work order that the tech should be a "lead installer" & they're supposed to call me before they come, so I don't take off work early (3:00) & have the guy show up at 8:30pm like he did when I got my HD-DVR upgrade.
When I went home today at lunch it was locked up trying to retrieve the guide data again (I wonder if it ever got the software download?) & decided to climb out onto the back porch roof & have a look at the dish's mount. I found that when I grabbed the dish mast it would wobble around quite a bit with very little effort (even one of the mast stays was loose). It looks as though the installer used some 1/4" or 5/16" lag screws to fasten the dish mount & the two mast stays to the roof, but it's not very solid. My house is 80yrs old; the roof deck is individual 1 x 6 boards. My guess is that some of the screws on the dish mount may have landed in the gaps between the boards, but don't know for sure since it's installed near the edge of the roof, & the overhang is enclosed. I would have certainly thought that the installer would have checked to see if the mounts were solid & everything was tightened down properly before leaving, but judging by the info I've received recently, a "shoddy" install is not that uncommon.
I would like to have the dish moved in further on the roof so that the mounting points fall inside the exterior wall. This way I could add a "backing plate" (piece of 1 x 10 or something similar) & use nuts & bolts all the way through for a more solid mount. My attic is unfinished, so it's readily accessible, & I don't have to be concerned with a "pretty" install.
I wonder if the tech they send would do this. I'd be more than happy to get the wood & bolts, nuts, washers, etc. but don't want to waste my time if the tech will refuse. The one downside I see to moving the dish would be that the tech would no longer be able reach the dish while standing on the back porch roof, but would instead have to climb onto the main roof to make connections or adjustments.
Two other notes about my current install:
There is no grounding of the dish that I can see.
There are only two rg6 lines running from the dish, down & to the receiver.
(No switches, etc. & I only have one TV / receiver in the house)
As far as I know there was no ground on my old SD dish either, & the installed did not run any new RG6 when I got my upgrade, the lines are the same two belden 1613a lines installed when I first got my SD D* service two & a half years ago. (There was previously no cable installed to or in the house)
Any comments, ideas or opinions?