So for those that live in MA and have Comcast, what have been your experiences? I have been hearing and reading the absolute worst stories online, and I can't quite tell if that's the norm and Comcast is just a large but poorly run company when it comes to serving its customers, or if the people who are upset are just voicing their complaints very loud.
I have DirecTv and am happy with it. With that said, I have DSL Internet that is, at best, a 5 Mbps download speed. We have Verizon, can't get Fios, and can't get anything else either--not Cox, Charter, Uverse, etc.
So my interest in moving to Comcast is first inspired by their better Internet speeds, about I'm also willing to move to Comcast for TV too. I guess either just Comcast Internet or Comcast TV and Internet would be fine, dependent on the price, but again, my biggest concern above really anything is having to deal with awful, frustrating customer service. Because I have to say, I have no problems with DirecTv or Verizon in that area. They have always been helpful, both on the phone and the people who come to the home.
Any thoughts or experiences would be great.