Originally Posted by danboot
FIOS just became available in my neighborhood and I decided to sign up. We are currently with Cox and will be making the switch towards the end of May. I would like to get some feedback on FIOS from you folks out there. How is the quality, the level of service etc...Thanks.
The FiOS picture quality is actually better than outstanding. The HD picture has "pop" to it. It comes right out at you. But, of course, that all depends on your equipment. The SD picture is excellent and quite usable. I've had Dishnetwork before. Verizon FiOS beats the Dish PQ hands down on both HD and SD! BTW, FiOS HD and SD audio is excellent, as well. Verizon has a policy and reputation for giving its customers full bandwidth for HD. The cable companies and satellite providers have had bad reputations for starving bandwidth causing artifacts, pixelation, and macro blocking.
Make sure that you get a QIP-7XXX series STB and not a QIP-6XXX STB if you get a Motorola STB. The 7XXX's are built for MP4 and have excellent response time to remote control commands. The 6XXX STB's are built for MP2 only and are much much slower in responding to remote control commands. I suspect that eventually Verizon will be switching over to an MP4 system in order to maximize bandwidth utilization. The 7XXX STB picture is better than the 6XXX STB picture. The 7XXX STB will provide you with a 16 x 9 aspect ratio program guide whereas the 6XXX STB limits you to only a 12 x 9 (4:3) aspect ratio program guide.
Internet speeds are staggering. I subscribe to 35 mB download but consistently get >42mB. Verizon advertises consistent speeds that exceed nominal speeds by 20%. They are true to their word.
I have the full service package from Verizon. Their internet, digital phone, and television services are extremely reliable. I've had maybe two service interruptions since I've has FiOS and that is around eight years or so.
Customer service is top notch. They are very polite and always try to help you whenever possible. My service has been so good that I hardly ever have to speak to them for any problem.
Consider yourself extremely lucky that you can get FiOS in your neighborhood. Millions upon millions of satellite and cable customers would give just about anything to be in your position. Good luck and enjoy FiOS.