I posted this over at broadbandreports...thought I'd share here as well:
Ever since Frontier took over FiOS I dealt with reduced services (e.g. no remote DVR scheduling), poor Internet service (bad DNS servers, speed slowdowns), and a complete dearth of any future innovation. Thankfully I was within a 2 year price guarantee until October but was out of my one year contract. Easing the pain was the $40/month retention credit Frontier gave me.
I've been researching Comcast and DirecTV. I was leaning toward Comcast for a few reasons:
- Frontier was just giving me a bad vibe...didn't want to keep my phone/internet with them.
- I had FiOS from the first month of availability but previously had Comcast with no major complaints.
- Didn't want to install a Dish on my roof and didn't want to have to re-wire my FiOS to be Ethernet rather than coax.
Then the door hang came...the offer was fantastic. Preferred Plus Triple Play for $89.99 or Premier for $109.99. Considering that the Premier comes with an AnyRoom DVR for free, you're really only paying approx $5 for the Premier package. Free install because I'm a FiOS customer. Done deal. Premier it is.
Posting here to share the results after 10 days. As a general comment, I'm extremely happy.
Install: Easy. Except Comcast forgot to put in the port order for my phone number. I called and they quickly resolved it and I had my phone number back in one business day. I can forgive this as I did the entire order over email...the convenience of that outweighs the slight number porting hiccup!
TV Picture Quality: This was one of my major concerns coming from FiOS, but I'm extremely happy with it. Little, if any, perceptible difference between HD quality on most channels. SD quality is worse on Comcast but I never watch SD anymore. As a benchmark, my main screen is a 120" projector...so quality differences would be noticeable.
TV Equipment: New Motorola boxes...nice and small (not the silver monstrosities). Quick remote response. Love the 500GB AnyRoom DVR HD space. Lots of room. AnyRoom functionality performs flawlessly. HD and SD streaming works great to all 3 of my alternative TVs. With FiOS I actually had two DVRs due to the small HD sizes so I constantly found myself trying to manage what was recorded on the Home Media DVR so that I could stream from there. Nice to have one DVR.
TV Software: The biggest downside. Ugh...Comcast's UI from the early 2000s. Painful. Can't wait until the new UI gets rolled out. It works...barely.
TV Extras: The iPad app alone is worth the switch. Fantastic to sit and search listings and control my TV via the app. Very cool. I've got remote DVR scheduling back...woohoo! In fact, just realized I didn't set the DVR to record the NBA Finals tonight...better go do that from my iPhone...
Internet: Yes, the speed is slower than FiOS, but it FEELS faster. I didn't have to manually change my DNS servers. Sites load quickly. My PS3 logs into the PSN noticeably faster than Frontier FiOS. I sometimes use a Slingbox so I do miss the upload speeds but overall, totally happy.
Phone: Landline is landline. But I do like the caller ID popping up on my TV.
Just wanted to share my experiences as I read this board for awhile trying to make my decision. Good luck to all. It's a shame our beloved FiOS has fallen so far. My biggest relief is knowing that I am with a company that is actually investing in their future platforms and rolling out new features rather than one that is simply trying to stay solvent under a huge debt load and has no interest in running their own TV business.
EDIT: I should also note my bandwidth usage. I know many people are concerned about Comcast's 250gb cap/month. After 10 days I've used 10% of my 250gb. So at this rate I'm looking at 30% of the cap in a given month. Our usage was a bit light last week...but I can't imagine us coming anywhere close to 250gb anytime soon. Your mileage may vary.