Originally Posted by homcom
That is not the case in almost all Comcast markets. It appears that the Lnasing markets is coming into line with the national standards.
The lansing market has been in line with the national setup for quite some time. This network that he is on is the old TCI East Lansing network that Comcast never merged into the "Lansing Network." They have a slightly different channel lineup and services than the Lansing Network.
I agree with homcom, that its just the natural progression of Comcast assimilating the system. As I posted earlier, I believe that this is a very good thing for EL. The fact that Comcast is starting to upgrade the network means more bandwidth and more services that have been deployed to Lansing (WSYM, VSGLF, FSN HD, MHD, etc). Possibly even a network merger?
It appears that EL was like a lot of the old Adelphia systems that got transitioned to Comcast, they went through many changes because their provider changed and the network setup changed. Same thing here, just delayed. Comcast bought TCI ages ago, but they never did any work to the network, so it stayed a piece of crap, but you got a few HDs for free. Now that upgrades are coming in and the system is being brought in line with a "typical" Comcast network, some changes will occur. I would make a guess that Comcast just never installed any encryption on the head end so the HDs weren't encrypted.
Originally Posted by spotdog14
the way it was always explained to me was that if you got the channels in SD in your package, then you could get them in HD.
did a CSR or a tech explain this to you? if it was a CSR, well, they never have a clue about what they are saying, so thats no good. If a tech told you that, then it may have been somebody that knew how the network was setup and that you didn't need the higher level subscriptions.
When I first saw the scans you posted, my first thought was that if HD showed up working on my system and I hadn't changed anything, then I would assume that I got it for having the SD subscription. Your best chance to prove anything would be if you had, in writing from a Comcast employee, that you got HD service for having the SC Service.
As previously stated, Even time I've spoke with a CSR, Account Exec, Tech, Senior tech, CSM (Customer service manager), Email support, etc; it has always been communicated that a digital cable subscription of some sort was needed to get the encrypted HD channels.
Originally Posted by spotdog14
Anyways after spending i would say a good 20+ hours on the phone over the past 5 days and 4 hours at the EL and miller road Comcast offices that after my "promo" period runs out i will never be a Comcast customer ever again. I was accused of stealing cable twice, and not treated even closely to professionally on several occasions.
I went to the Miller Road office to get everything sorted out, and talk with a supervisor, and come to find out they dont have one, and ended up totally screwing up my account. I come home to find out that i dont have any service at all, and i call Comcast up to find out all i am being charged for now is the digital outlet charge of $20 or something and i have no other services, but am being billed $142.87 for something.
Its just amazing that they can be so screwed up. I will be so pleased when i will never have to deal with Comcast again. Like i said after the promo period runs out, i will just use my damn antenna and steal internet. So much easier. And because of my horrible treatment i will be filing charges with the FTC, the AG's office and my local franchising office.
You had a very bad experience here and that is unfortunate. I had a few issues with the CSRs I spoke with during the Billing system upgrade and when VSGLF and FSN HD were to be deployed. I started using the email support and wouldn't take no for an answer. It took about 10 days of back and forth emails, but finally a manager called me and we talked for a good hour regarding not only the upgrades, but the poor level of service I had received. I ended up with 5-6 weeks worth of free cable for my troubles.
I've never assumed that Comcast owed me anything, I've made many requests to them, but I have a few choices in my video services and if Comcast ever pissed me off enough, I'd just change. There is nothing that can be done to change what has been done. It sounds like you've made your choice and that is your prerogative.
Having dealt with Comcast for so long, I know that to really get anything done, it takes atleast 4-5 calls/emails and I am prepared for that.