St. Louis, MO - Charter - Page 19 - AVS Forum
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Local HDTV Info and Reception > St. Louis, MO - Charter
bluesrule9's Avatar bluesrule9 11:26 AM 11-18-2007
I just rolled off a 2 year price freeze and am obviously going to call in to try to get it reduced. What are the "going rates" everyone is seeing? I have TV and Internet. Don't think I want to do phone.

Just wondering so I have a basis to know how hard I'll have to push them.

Thanks!

Lucid504's Avatar Lucid504 01:53 PM 11-18-2007
Does anyone know who i would contact to complain about the info on the guide.
oby's Avatar oby 06:08 AM 11-20-2007
While your voicing a complaint, about the Guide, can you ask them why their system down in Lousiana has the following HD channels, and St. Louis, does not?

Charter HD channels, in Lousiana: CBS HD, golf channel/versus; animal planet, learning channel, science channel, wealth channel, mojo, hgtv, food channel, weather channel, Universal hd, smithsonian channel, all the starz movie channels, the movie channel hd, and they have another showtime hd channel.
football751's Avatar football751 09:15 AM 11-22-2007
Is anyone else having problems with NBC HD? It is either very pixelized and the audio cuts our or I get the blue "you don't subscribe to this channel" message. I have hard reset the box (unplugged it for about 30 seconds) to no avail. Any ideas other ideas?
paxi's Avatar paxi 05:57 PM 11-23-2007
Sorry if this has been asked before, but if the Rams game doesn't sell out does a different game go in its place sunday?
football751's Avatar football751 08:11 PM 11-23-2007
Yes, we would get whatever other game Fox has on at that time.
paxi's Avatar paxi 07:07 AM 11-24-2007
Quote:
Originally Posted by bluesrule9 View Post

I just rolled off a 2 year price freeze and am obviously going to call in to try to get it reduced. What are the "going rates" everyone is seeing? I have TV and Internet. Don't think I want to do phone.

Just wondering so I have a basis to know how hard I'll have to push them.

Thanks!

I pay $66 for expanded basic, HD Tier, 1 moxi, 1 moxi mate, HBO, showtime STARZ, Cinemax HD. No internet. Price good for one year.
chuckparr's Avatar chuckparr 07:16 PM 11-26-2007
Quote:
Originally Posted by paxi View Post

I pay $66 for expanded basic, HD Tier, 1 moxi, 1 moxi mate, HBO, showtime STARZ, Cinemax HD. No internet. Price good for one year.

Ours is:
Value Digital Pack $63.99
HBO/Cinemax/Showtime $13.00
Charter Total VIew $10.00 (I don't even know what that is???)
HD tier $ 6.99
TOTAL $93.98

Hi speed internet $43.99 (Ouch!)
Taxes $5.10
NEW TOTAL $143.07

Sounds like I need to work on a deal on Internet to see if they will give better deal!
phatty's Avatar phatty 08:03 AM 11-27-2007
Quote:
Originally Posted by chuckparr View Post

Ours is:
Value Digital Pack $63.99
HBO/Cinemax/Showtime $13.00
Charter Total VIew $10.00 (I don't even know what that is???)
HD tier $ 6.99
TOTAL $93.98

Hi speed internet $43.99 (Ouch!)
Taxes $5.10
NEW TOTAL $143.07

Sounds like I need to work on a deal on Internet to see if they will give better deal!

The total view is the extra kid channels, Discovery, and such like that around the 100's....

Also they currently have a 5mb promo for 15 a month for I believe a year.. Not sure if its something they will auto give you, or if you have to play the I'm switching to DSL if you don't lower my price game... Either way I would never pay Charter that much so I would give em a call, and make sure any promos they give you last at least 6months or optimally 12months to avoid having to negotiate with them all the time.. Last promo I did was 6months so I am just about due to yell at them for a new package.
kerrigjl's Avatar kerrigjl 08:50 PM 11-28-2007
Quote:
Originally Posted by bluesrule9 View Post

I just rolled off a 2 year price freeze and am obviously going to call in to try to get it reduced. What are the "going rates" everyone is seeing? I have TV and Internet. Don't think I want to do phone.

Just wondering so I have a basis to know how hard I'll have to push them.

Thanks!

I have biggest value package with one digital receiver, remote, IIS for $49.99 for 12 months. I added HD with a box and a remote to that and pay around $71 after taxes. Today, I added internet (5mB) for $15/month for 12 months and phone for $15/month for 12 months. Should save me about $15 over what I was paying for AT&T.
nimrod's Avatar nimrod 07:14 PM 11-29-2007
Try Value Digital Pkg. $ 53.99
Charter Movie View 10.00 HBO/SHOWTIME
Charter Total View 10.00
DVR Service 11.98 Moxie
HD Tier 6.99
Total w/taxes $ 114.45 (Includes just received increase)

Telephone $50.66 Unlimited Long Distance
3 mB Internet 41.95

Total Charter Services $ 207.06

Gues I'll calling Charter tommorow for sure. Either I get a break, or I call Direct. If any one has a better plan let me know. Thanks as always!
PWSHER's Avatar PWSHER 05:24 AM 11-30-2007
I think I have exactly the same except no long distance phone. I have local only which is billed separately for ~$15.

They recently increased my internet. I called and bitched and said I wouldn't pay that and they reduced it to $19.99. ON second thought I thought my total without phone but with interent was about $120.
Wayne

edit: make sure when you go thru the phone system to go to the last number, I think it is #5 which is something like.."cancel service". This will assure that you get the English speaking local reps that are trained to "retain" you. Good luck and let us know how it goes.
Lucid504's Avatar Lucid504 01:19 PM 11-30-2007
Heres my Billing

Cable:
1 DVR $6.85
DVR Service Fee $11.98
1 HD Box $6.85
HD Tier $6.99
Biggest Value Package $50.00 (Cinemax,Starz,HBO and Movie View,Expanded and Basic Cable and one digital cable box,remote and iis)
Charter Total View $10.00
2 IIS $5.98
2 Remote Controls $0.22

For a Total of 98.87 before taxes and fees and everything.

Cable Internet:
3Mb $29.99

Phone $40.68( I think....they didnt charge me this month i got a bill of 0.00.... :
Unlimited Long Distance

So for eveything i pay around 170 with Fees and everythng im adding 10 dollars in fees to cable.....
unk010's Avatar unk010 04:33 PM 12-02-2007
After being without cable for 3 months, I called Charter for install at my new home. The rep told me that he just found out on Friday morning that they ARE adding 100 hi-def channels by the end of the year. That is 4 weeks away... I sorta laughed when he said this. I will believe it when I see it!

Quote:
Originally Posted by comp1040 View Post

Here is a sentence from a Charter news release: "Charter plans to provide over 100 high definition programming options by year end." What they don't say is which year end. You can see the complete text here:

This was posted over in the Moxi section.

Ron


flying99's Avatar flying99 06:19 PM 12-02-2007
My audio and picture is not in sync for many of the HD channels. I have a Charter Moxi box hooked up to my Samsung 40" LCD. The audio is just slightly ahead (by a half second or so) of the video. This is terribly annoying, especially when watching live music shows.

Does anyone else have this problem, and more importantly, how do I fix this???

Thanks for ANY ideas...
mike
football751's Avatar football751 08:50 PM 12-02-2007
Quote:
Originally Posted by flying99 View Post

My audio and picture is not in sync for many of the HD channels. I have a Charter Moxi box hooked up to my Samsung 40" LCD. The audio is just slightly ahead (by a half second or so) of the video. This is terribly annoying, especially when watching live music shows.

Does anyone else have this problem, and more importantly, how do I fix this???

Thanks for ANY ideas...
mike

Have you reset your box yet? If a soft reset (pressing the reset button on front) doesn't work try a harder reset by unplugging the box for about 30 seconds and then plugging it back in.
Lucid504's Avatar Lucid504 10:27 PM 12-02-2007
Quote:
Originally Posted by unk010 View Post

After being without cable for 3 months, I called Charter for install at my new home. The rep told me that he just found out on Friday morning that they ARE adding 100 hi-def channels by the end of the year. That is 4 weeks away... I sorta laughed when he said this. I will believe it when I see it!

Yeah Charter will add like 1-3 channels to each market and then claim we added 100 Channels
phatty's Avatar phatty 05:55 AM 12-03-2007
Quote:
Originally Posted by unk010 View Post

After being without cable for 3 months, I called Charter for install at my new home. The rep told me that he just found out on Friday morning that they ARE adding 100 hi-def channels by the end of the year. That is 4 weeks away... I sorta laughed when he said this. I will believe it when I see it!

Yeah unfortunately I think that press release came out 1 month to early because even if Charter had that type of bandwidth sitting around unused I do not believe any provider could get up and running 80 new channels in a 4 week time span.... Unless they just fill up on the HD-OnDemand Movie selection and call that each a channel to fudge the numbers like all the providers do.
bailorg's Avatar bailorg 07:50 AM 12-03-2007
Quote:
Originally Posted by phatty View Post

Yeah unfortunately I think that press release came out 1 month to early because even if Charter had that type of bandwidth sitting around unused I do not believe any provider could get up and running 80 new channels in a 4 week time span.... Unless they just fill up on the HD-OnDemand Movie selection and call that each a channel to fudge the numbers like all the providers do.

Charter actually has added two more HD On Demand options, MHD and Sundance (yeah, Sundance). There are about 10 individual song performances from various artists on MHD On Demand. Sundance on Demand has four HD episodes of "Iconoclasts". Neither of the two programs I sampled had 5.1 sound.

None of the current programs strike me as remotely exciting.
Lucid504's Avatar Lucid504 03:28 AM 12-04-2007
They just added Wealth TV HD ON Demand and HD Golfing on Demand...hopefully starz hd shows up soon
NBuckmaster's Avatar NBuckmaster 06:08 AM 12-04-2007
'They just added Wealth TV HD ON Demand and HD Golfing on Demand...hopefully starz hd shows up soon'

Is this on a Moxi box? Where do you see the HD On Demand choices? Under the regular 'On Demand' menu, or a separate one? I can't find this on my Moxi box....

Ned
Lucid504's Avatar Lucid504 08:13 AM 12-04-2007
Nah its on a moto dvr and its at the bottom of on demand for me.It says HD On Demand
bubba1972's Avatar bubba1972 12:25 PM 12-04-2007
Is anyone noticing NBC HD freezing and studdering while they flip the switch back to HD after returning from commercial? Before I would here a pop, but the video was smooth.
thilt's Avatar thilt 12:51 PM 12-04-2007
Quote:
Originally Posted by bubba1972 View Post

Is anyone noticing NBC HD freezing and studdering while they flip the switch back to HD after returning from commercial? Before I would here a pop, but the video was smooth.

Yes. For me it's Charter only. I have 5.1 OTA also and it doesn't freeze as bad there. You should also note that it only occurs when the last commercial in the break is a short promo for KSDK news. I've sent several e-mails to KSDK with no response. I wouldn't know who to talk to at Charter. I know this isn't much help other than to let you know you're not alone.
bubba1972's Avatar bubba1972 01:16 PM 12-04-2007
Is there ever a commercial break that doesn't end in a KSDK news promo? St. Louis' HD leader. Snapple, crackle, pop, here is your show after five seconds of hiccups
phatty's Avatar phatty 07:23 AM 12-05-2007
Quote:
Originally Posted by NBuckmaster View Post

'They just added Wealth TV HD ON Demand and HD Golfing on Demand...hopefully starz hd shows up soon'

Is this on a Moxi box? Where do you see the HD On Demand choices? Under the regular 'On Demand' menu, or a separate one? I can't find this on my Moxi box....

Ned

Under the Moxi there is an HD-Ondemand option once you are under the initial OnDemand options screens... I think its the last one to be found..


With that said I have had a Moxi since the first couple of months that it was released in STL and I forgot why, and how much I really love it.. Scrolling around the OnDemand menu on a secondary Motorola box I have is just clumsy feeling and I hate the way you have to scroll around in the ondemand menu..

Oh well, long live moxi... Just too bad they can't get there **** together to get that newer box released already.. I have no intentions of buying it (i'm too damn cheap) but I want to get the next gen leased from Charter assuming I don't just switch to DirectTV because of getting impatient with Digeo & Charter's HD Lineup.
charlesrshell's Avatar charlesrshell 08:21 AM 12-05-2007
Quote:
Originally Posted by phatty View Post

Under the Moxi there is an HD-Ondemand option once you are under the initial OnDemand options screens... I think its the last one to be found..


With that said I have had a Moxi since the first couple of months that it was released in STL and I forgot why, and how much I really love it.. Scrolling around the OnDemand menu on a secondary Motorola box I have is just clumsy feeling and I hate the way you have to scroll around in the ondemand menu..

Oh well, long live moxi... Just too bad they can't get there **** together to get that newer box released already.. I have no intentions of buying it (i'm too damn cheap) but I want to get the next gen leased from Charter assuming I don't just switch to DirectTV because of getting impatient with Digeo & Charter's HD Lineup.

Any rumors when Charter is getting the upgraded MOXI box??
phatty's Avatar phatty 03:06 PM 12-05-2007
Quote:
Originally Posted by charlesrshell View Post

Any rumors when Charter is getting the upgraded MOXI box??

Nothing that I have heard other than Chances are very good and likely that Charter will offer whatever the latest hardware is.. But I would assume when Moxi goes retail Charter would get a box to go through internal testing and such before deployment.. Considering they take at least 6 months just to test an update for the existing Moxi's I would think it would take no less than 6 months once the device goes retail.

That is all just an educated guess based on past experience.. A smarter company would probably be involved with Digeo already doing testing and such but knowing Charter they are just sitting on the side lines waiting for Digeo to get the final Moxi out.

-Phatty
charlesrshell's Avatar charlesrshell 03:16 PM 12-05-2007
Quote:
Originally Posted by phatty View Post

Nothing that I have heard other than Chances are very good and likely that Charter will offer whatever the latest hardware is.. But I would assume when Moxi goes retail Charter would get a box to go through internal testing and such before deployment.. Considering they take at least 6 months just to test an update for the existing Moxi's I would think it would take no less than 6 months once the device goes retail.

That is all just an educated guess based on past experience.. A smarter company would probably be involved with Digeo already doing testing and such but knowing Charter they are just sitting on the side lines waiting for Digeo to get the final Moxi out.

-Phatty

Well, when I went to the new retail MOXI demonstration last summer in St. Louis, the briefers gave a little tiny hint that I took as Charter may be getting MOXI boxes again. The Motorola 3416 is a pile of junk. I had three of them and had them swapped out a couple of times. The old MOXIs were becoming pretty scarce so I switched to Dish Satellite. Dish's HD DVR is superior to Charter's present DVRs. I am happy I switched.
phatty's Avatar phatty 03:43 PM 12-05-2007
Quote:
Originally Posted by charlesrshell View Post

Well, when I went to the new retail MOXI demonstration last summer in St. Louis, the briefers gave a little tiny hint that I took as Charter may be getting MOXI boxes again. The Motorola 3416 is a pile of junk. I had three of them and had them swapped out a couple of times. The old MOXIs were becoming pretty scarce so I switched to Dish Satellite. Dish's HD DVR is superior to Charter's present DVRs. I am happy I switched.

Yeah DVR aside I have always hated the standard Digital boxes Charter had.. When I first got the Moxi I always thought the cost of the Moxi alone was worth not having to deal with the normal interface charter had and the DVR was just a bonus feature of it. Now many years later I finally have some standard boxes around the house and it nice to see that there standard interface has changed quite a bit and are a lot more usable than they once were.

I am so tempted to goto a Dish as well, but between my love for Moxi & DirectTV's slow roll out of the 1 cable per tv solution I have yet to make the switch. But I am not really holding my breath for the Retail moxi because I think Digeo has dropped the ball many many times now with the Moxi. They knew the law changes were coming that caused them to have to stop manufacturing the older boxes yet here we are still with no new solution in play for Digeo.. I love the moxi but I really think Digeo is digging them self in a hole here that may be hard to get out of with Charter being the only major supporter of them these days.

-Phatty
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