(also posted on STL HD thread)
I had an all-day Saturday service call from Charter tht came and went with no tech. I called about 7:30 p.m. Saturday and was assured the call was still scheduled, that the CSR had messaged the tech and that he would call me. Right.
The call rolled over to Sunday, and 9 hours passed. Finally, with my wife home from a weekend trip, I had to get out of the house and run some errand. Of course, that's when the tech showed up. No explanations, no apology.
I had been having severe breakup on KSDK HD, plus video/audio freezes on on the other HD channels (esp. PBS) on my Moxi. I went into diagnostics and wrote down all of the signal strength and other data; some were a little off (acc. to splinke faq), some were way off. I also had recorded Conan O'Brien from early last week that got progressively unwatchable.
Well, my wife had to force the guy to watch the Conan recording; at least he said he watched it. She couldn't follow him around. He said the numbers I wrote down were irrelevant. He said they're different from the numbers "broadcast" to him." When my wife asked, "Well, if they're irrelevant, why are they there?" .... he said: "To cause trouble."
He switched a three way splitter in the TV room to a two-way (I had capped the third output), and rearranged the cabling at the outside box, which he said was (gasp!) sloppy. The PQ was good last night; but it was OK before he showed up, too; it's a problem that comes and goes.
I wasted an entire weekend for this...