To recap for those of you curious.
There was a Corrupt File in the DNCS which handles Columbia DMA and Summerville. Analog Only was not impacted, only Digital Equipment. DVRs seemed to have the most trouble. Digital Basic Converters continued to play, but only to the channel they were tuned to at the time of the issue. DVRs took a knee.
There was a force reboot overnight that was successful with Digital Basic Converters, but DVRs still required a force reboot this morning.
If anyone is still experiencing an issue with a Digital Basic Converter, or their DVR AFTER trying a force reboot "this" morning, please call customer service to schedule a service call 866-892-7201.
The phone lines were busy because around 60,000 people were trying to call into our 100 lines at once. I realize it is frustrating, but as a rule of thumb if you experience an outage and the line is busy like that, you can safely assume it is big and were working to fix it asap.
Director of Marketing for Video Services
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