ok so here's a bit of rant..
10 days ago I called Vanns.com for warranty service, second bulb in 15 months to burn out. First was covered by official Samsung warranty. Second falls under extended warranty (glad I bought it...maybe...). Vanns tells me to call NSI.
I call NSI, they get my new address, confirm it is under warranty, and tell me they are sending me replacement via UPS and will be here 3-5 days. That was a Wednesday. By Friday that just passed, no replacement. So today I call NSI, and ask them what is going on, and the person I speak with says they never sent me a replacement because for some reason my 5 year extended warranty doesn't show me listed as bulb replacement or some nonsense, even though it clearly does. It is the entire reason I bought the EW, for bulb/lamp replacement since that is what DLP's tend to need replacing most.
Then the person figures it out, but her solution is for me to fax a copy of my EW and receipts to her so she can 'fix' my coverage. I state plainly I have no fax, I can easily forward the emails from Vanns.com that clearly shows I have an extended warranty. She puts me on hold for 15 minutes (no exaggerating, it was a full 15 minutes) and comes back to tell me that they can't get email. I am then told to call Vanns and have Vanns fax them the required paperwork. By this time I'm boiling inside but I'm very polite and civil.
I call Vanns, talk to a nice person there who says they'll call NSI and fix the problem, he'll call me back in 15 minutes. About half an hour later, he calls back and now we have a new fork in the road. NSI claims they already sent me a bulb, and so won't send me a 'second' one. WTF? I haven't received a single thing from them. If I had, I wouldn't be calling them or writing this. Rage level. Increasing. Dramatically.
So Josh, the Vanns guy, says hey no problem, we (Vanns) will take care of it to keep a customer happy, and by the way, soon after you bought your TV Mr. Hill we switched EW coverage companies because NSI is a real...hassle to work with as you have just unfortunately found out yourself.
Ok no problem, I give him the model number of the tv (HL50A650C1FXZA), and he roots around the computer to try and find which bulb it uses. Unfortunately, he can't find it, and that isn't really a problem, I'll call him back after pulling the assembly (after rooting around in the wrong spot for 10 minutes jeez).
I call him back, confirm the part #, and he tells me he will have to get his supervisor to call NSI and crack some skulls and send me a replacement. Which goes back to their original claim that they already sent me one and won't send another.
I'm also dismayed at the amount of 'film' that has built up on the mirror at the back. Dust is no problem, a little compressed air and a nice suction-y vacuum at the other hole and dust is mostly gone, but there's this filmy buildup on the back mirror. We don't smoke, we vacuum floors once, sometimes twice a week, pretty good at taking care of the house and our belongings...yet it almost looks like nicotine-ish film on the mirror. On a far corner I rubbed it a little with a micro-fiber cloth, and there's shiny mirror under the film. Anyone know anything about this? There's just no way to disassemble the tv and clean that mirror, and even if I could, I don't know if I'd want to as it isn't real glass mirror, some coating I'm sure (same stuff as astrolon looks like) that would probably scratch or disfigure even with careful microfiber cloth cleaning.
As my username suggests, I'm pretty angry right now (normally I'm decently calm heh). I can also guarantee that DLP is something I will never consider ever again, and I don't think I'll be looking at Samsung anything for a while as it is time to try a different mfg that doesn't leave the taste of cold ashes in my mouth.
Plasma or LED/LCD? I assume this replacement bulb, whenever it arrives, will be burning out in 6 months give or take a month or two, and by then I will be completely infuriated and buy a new tv. Since it takes me about 6 months to decide on a tv, I better start now.
Apologize for rant...but I'm missing out on NHL hockey (Center Ice package, religion in our household lol), my Xbox360, everything that goes along with missing out on the tv being non-functional.
Xbox360 Live Gamertag: Angry Losers
Let's play Rock Band!
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