Originally Posted by LukeSkiewalker
I have seen the pictures Samsung posted of the problem and I am wondering if the "White Dot Plague" that seems to affect so many of the HLS4266W models is covered under this. Be nice if I could get that fixed so I could sell mine instead of just giving it away.
Your "White Dot Syndrome" is another recognized problem that Samsung very likely will make good on regardless a warranty, receipt, or court settlement. To my limited knowledge there has not been a formal settlement regarding the white and/or black dots, and the dots are not related to the light tunnel shadow settlement.
I have an HLS4266WX-XAA with a single white dot. (It seems that more would appear with continued use). I've only this morning unloaded the set from my car as I was going to donate it to the local Goodwill on my next trip down to town when I got wind of a possible free repair. I've already bought another larger set. (I bought the 42" DLP set as a refurb for under $600. about three years ago, and don't still have the receipt.
I called 1-800-726-7864 (1-800-Samsung) this morning and all I had to say was "White dot problem" to set the repair in motion. After gathering my addressing and the set model number and serial number she gave me a repair ticket number and the name of the authorized service center that will be calling within two business days to set up an appointment for in-home (actually in-garage unconnected) repair.
There was a stipulation: I had to agree to pay the service call charge if the problem is not related to the recognized bad chip or set of parts that cause the problem, which I agreed to readily even though their service center is some 25 miles away from here. She said that if that were the case the technician would advise me as to the cost of repair and I would be able to decide whether to go ahead. I'm unlikely to want to incur any large cost on that TV as I'd already put it out of my life, but who knows.
I've seen enough here to be confident that the problem with my set is the same problem so many other owners have described so I'm confident that this repair will be made at no cost to me.
I want to say that this episode has so far been a fine customer service experience and if it's how Samsung takes care of business when things go bad then I'm a vocal fanboy from here on, not that I wasn't amongst the quiet satisfied customer base before now.