The Defective Mitsubishi DLP TV Owners Thread - Page 12 - AVS Forum | Home Theater Discussions And Reviews
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post #331 of 343 Old 02-05-2016, 03:25 PM
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Originally Posted by outofrng623 View Post
Can anyone confirm or deny the link above? If I can save $40 I will put it towards shipping it faster lol At this point, its more the curiosity than it is not having that TV for a few more days.
January 2007 I purchased WD73732. Three light engine failures later I purchased a WD73638 in March 2011. I've purchased many lamps over the years from Mitsubishi. They were all Osram. My last purchase was a Phillips from Amazon. Phillips is superior to the osram. Brighter and longer life. Neolux is junk; Osram is ok; Phillips is the best hands down.
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post #332 of 343 Old 02-05-2016, 07:59 PM
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Can anyone confirm or deny the link above? If I can save $40 I will put it towards shipping it faster lol At this point, its more the curiosity than it is not having that TV for a few more days.

Again, how much do you save if it wrecks your TV? $40 over 4 years is $10 per year, less than $1 a month.


There are several vendors using that same amazon page. Who knows which vendor got the good reviews and which one is crap? It's a gamble at best. I don't know of any person who got a bad lamp from Mits.


What do they say about deals? "If it looks too good to be true, it probably isn't true".

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post #333 of 343 Old 02-05-2016, 08:06 PM
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Can anyone confirm or deny the link above? If I can save $40 I will put it towards shipping it faster lol At this point, its more the curiosity than it is not having that TV for a few more days.

From another thread:


This guy bought his lamp from that same amazon page. It physically broke his TV.



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post #334 of 343 Old 02-06-2016, 09:13 AM
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Well, how about that. The day before Super Bowl, and my lamp just went out. Good thing I kept an old lamp as a spare!


I just ordered a new one from Mitsubishi.

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post #335 of 343 Old 02-06-2016, 09:22 AM
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I asked because someone on here suggested it and it was not about saving the money because ultimately it would've ended up being the same price after the shipping. As I mentioned before, my bulb was an osram, that's what I bought...and then it didn't work and then someone here put up a link and said that was the one...so, not knowing if that is the ACTUAL one or someone suggesting one that had worked for them, I asked. No harm, no foul...
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post #336 of 343 Old 02-06-2016, 09:24 AM
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From another thread:


This guy bought his lamp from that same amazon page. It physically broke his TV.


https://youtu.be/1BawZxsPkyA
All that video showed was a difference in the connectors. Not quite sure what you were trying to show there...Perhaps the wrong link or is there more to his story?
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post #337 of 343 Old 02-06-2016, 08:02 PM
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He bought his 'OEM' lamp from the same amazon link posted. How can it be OEM if it doesn't even fit his TV? Some people got lucky buying lamps from vendors other than Mitsubishi. Most didn't, including you. Do you really want to put your money down and spin the wheel again?

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post #338 of 343 Old 02-07-2016, 07:26 AM
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Well, how about that. The day before Super Bowl, and my lamp just went out. Good thing I kept an old lamp as a spare!


I just ordered a new one from Mitsubishi.
If you had a Phillips lamp you would be able to watch the Super Bowl.
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post #339 of 343 Old 02-07-2016, 07:42 AM
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He bought his 'OEM' lamp from the same amazon link posted. How can it be OEM if it doesn't even fit his TV? Some people got lucky buying lamps from vendors other than Mitsubishi. Most didn't, including you. Do you really want to put your money down and spin the wheel again?
I provided that link as a courtesy. Of course that was not the correct size for my tv. But is was the same vendor. If you want to spend more on an inferior product that's your prerogative. The Mits lamps had to be replaced every 1500-2000 hours. Not because they failed; but because they became dim. The Phillips lamp is still at peak brightness after 3000 hours. But hey; its your money.
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post #340 of 343 Old 02-07-2016, 11:31 AM
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If you had a Phillips lamp you would be able to watch the Super Bowl.

As stated, I had a spare lamp. I'm not gonna miss the Super Bowl. You have only 33 posts, and you use one to try to provoke someone over their apparent misfortune? Classy.

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post #341 of 343 Old 02-07-2016, 11:36 AM
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I provided that link as a courtesy. Of course that was not the correct size for my tv. But is was the same vendor. If you want to spend more on an inferior product that's your prerogative. The Mits lamps had to be replaced every 1500-2000 hours. Not because they failed; but because they became dim. The Phillips lamp is still at peak brightness after 3000 hours. But hey; its your money.

I checked my calibration records. I bought the lamp in 2010. It had 9,887 hours on it. It only became dim in the last week. I think I got my money's worth.


Be sure to let us know when your ballast goes.

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post #342 of 343 Unread Today, 05:12 PM
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They paid for everything, including installation. They first tried to charge $200 for the install, and I POLITELY insisted that it was a known defect, and that TI was supplying the chip to them for free, so they should replace it for free. The CSR responded with an offer to throw in a free lamp, which I refused, saying I just bought a lamp. After some more POLITE haggling, they agreed to replace it free of charge if I signed a Confidential Settlement and Release....

If they install it, they are responsible for any issues that may or may not arise, so I would definitely recommend letting them install it, no matter what you negotiate.
What model tv was this for that you received free installation? The last Mitsubishi rep I spoke with was very "holier than thou" and frustrated that I wanted to have the chip shipped to myself instead of a repair center. The offer to replace the part and have me pay only the labor came across with much sarcasm in a similar sense to "well, you didn't like your sandwich we made for you even though we put stale meat and cheese on it, but just for you to help you out, we'll make a new one for you at a discounted price." Of all the overseas customer service centers, Mitsubishi ranks among the worst attitudes, and I went in playing dumb and just wanting to find a way to save money. It's unusual to call customer service with a neutral/playing-dumb approach only to have them be the combative ones.

I asked some questions about there being a free replacement from TI and received very defensive answers from the service representative I spoke with stating that Mitsubishi is not calling this a defect and they're only helping out with the cost, etc, etc. I also asked for clarification on on whether or not they received any kickback or had an agreement with the service repair companies and she, again, got very defensive and said no. It was strange to ask questions and receive frustration. At one point when I was asking another question, I could tell that she muted me and was speaking to someone else, because there was silence and I had to ask if she was still on the phone a few times and eventually heard "yes, sir, I'm still here" and she laid out more seemingly scripted responses. I have recordings of my discussions, should anyone in the future take this a step into the class-action realm, although it may be a bit late.

EDIT: clarification on her saying "no": she was very good at being evasive and didn't actually say "no" to my questions about kickback or TI having free replacements handy or anything, and instead answered questions which I didn't ask, haha. Curious.

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post #343 of 343 Unread Today, 06:59 PM
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What model tv was this for that you received free installation? The last Mitsubishi rep I spoke with was very "holier than thou" and frustrated that I wanted to have the chip shipped to myself instead of a repair center. The offer to replace the part and have me pay only the labor came across with much sarcasm in a similar sense to "well, you didn't like your sandwich we made for you even though we put stale meat and cheese on it, but just for you to help you out, we'll make a new one for you at a discounted price." Of all the overseas customer service centers, Mitsubishi ranks among the worst attitudes, and I went in playing dumb and just wanting to find a way to save money. It's unusual to call customer service with a neutral/playing-dumb approach only to have them be the combative ones.

I asked some questions about there being a free replacement from TI and received very defensive answers from the service representative I spoke with stating that Mitsubishi is not calling this a defect and they're only helping out with the cost, etc, etc. I also asked for clarification on on whether or not they received any kickback or had an agreement with the service repair companies and she, again, got very defensive and said no. It was strange to ask questions and receive frustration. At one point when I was asking another question, I could tell that she muted me and was speaking to someone else, because there was silence and I had to ask if she was still on the phone a few times and eventually heard "yes, sir, I'm still here" and she laid out more seemingly scripted responses. I have recordings of my discussions, should anyone in the future take this a step into the class-action realm, although it may be a bit late.

EDIT: clarification on her saying "no": she was very good at being evasive and didn't actually say "no" to my questions about kickback or TI having free replacements handy or anything, and instead answered questions which I didn't ask, haha. Curious.

My opinion above. [What you did wrong is in bold] [What you should have accepted is in red]

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