Over the weekend I went to the Mitsubishi website to read about 3D and eventually landed on a 738 product listing page with a big 3D announcement banner hanging in the corner. Can't link here I guess because I don't have the requisite 3 forum posts yet.
Go to Mitsubishi website and click on DLPs to see what I'm talking about.
The big banner says, "Important Announcement Owners of 738 and 838 Series TVs: 3D Software Update Available". By owning a 73837 television, I am clearly a "Owner of 738 Series TV". When you click the banner it brings you to a download page for new firmware that adds support for all versions of 3D.
I followed the instructions, downloaded the firmware to a USB drive, applied the USB drive to my unit, waited the 30 minutes for the software to hook, restarted the television and now the unit is stuck.
It will not switch out of the "USB Media" screen. I've tried everything -- restarting, resetting (holding power button for 10-seconds), unplugging and leaving unit alone over night, etc. There is no USB key in the television but no matter what I do, it simply will not switch out of this screen. I can't even get to the full menu to do a factory reset. The only options are playing a USB slideshow.
I even re-wiped the USB drive and threw a couple JPEGs then inserted that into the television and sure enough, slideshow works fine. But can't exit the slideshow. Can't watch TV or start a movie, etc. Nothing at all.
I finally went back to the Mitsubishi website and read the fine print that by "738 Series Owners", they really only mean "73838 Owners". Apparently the firmware I applied is not compatible. Well, f-u Mitsubishi. Why the big banner advertising to "738 Series" then?
I've called Mitsubishi and received 2 local service repair center numbers. Neither answer. I've left repeated voicemails. Nothing. I called Fry's, the place I originally bought the unit from and they tell me to call Mitsu and they can't help me. Not even my Fry's warranty kicks in because "the unit is still less than 1 year old."
This is ridiculous. Can someone please help us out? Do you have the most recent firmware for the 73837 we could download and try to replace this bad copy with?
Any help is appreciated. Thanks in advance!