What astonishes me about this beyond the sheer incompetency is that Mits does not engage a local authorized reseller to fullfill the replacement order and "white glove" a pristine example into place.
Back in the day at Compaq and HP, if for some reason we had a horror story we would call a dealer who was also service authorized have them fullfill and assure customer sat and then compensate the reseller for the service provided while replenishing their inventory.
Is there anybody with a pulse at Mistubishi customer service.
This is a story that needs to get placed on their (Mits) Facebook page, with plenty of photographs.
Mits WD-92840 92" DLP - Lumagen Radiance XS, Martin Logan Motion 40s, Ascend Sierra 2s
Older 58" Panny Plasma -DVDO DUO, JBL Studio 530
Pioneer AJs, PSB Images, Usher S520, JBL HLS-610, Definitive SM45, MusicHall Marimba