Originally Posted by darf_nader
After another email to Paul's TV very early this AM, they responded that the next A94 attempt (and hopefully the last) was on it's way. So, with any luck, before the holidays arrive I'll have a fully functional Laservue.
In the meantime, I'm happily enjoying my mostly-functional A94 as-is. At current, I'm watching Emmet Otter's Jugband Christmas. Haha. So far have viewed SW Episode IV as if I'd never seen it before, Blade Runner was beyond spectacular to behold, two episodes of Planet Earth had my jaw on the floor, Cloudy w/a Chance of Meatballs was like staring into a double rainbow, and, although it's still crushed like a black hole, Harry Potter and the Deathly Hallows pt 1 3D looks wonderful. I'm saving the deliciousness of Speed Racer (should be the ultimate viewing experience on an A94) until my corrected set arrives.
And yes, 3D is quite powerful on this tele. (I've retained my previous 3D setup of the external box/emitter/glasses rather than double dip and purchase the new XPand glasses)
Sorry everyone, I'm finally getting around to updating my sordid story. The 2nd A94 arrived from Paul's TV after a week or two wait (later in December, 2011) and had also broken completely through the base of the box. It had no visible problems upon first powering it up, so I signed for it and sent the delivery man (just one again) on his merry way. After a few weeks of not watching it much because it was the holiday season, I finally got back into the swing of viewing some Blu Ray goodness. However, I began to notice some peculiarities with the set.
There seems to be a strange distortion centering down the middle-left of the screen. 'Distortion' meaning 'magnifying glass'-like warping in that section. As Doctor M describes it, if a shot were panning over a crowd, it would seem like the crowd was doing the wave; up/down as it pans. It is accompanied by a dark patch over that area that is about a foot in length. There are also lens flares being projected onto the screen at all times. If the picture is dark, the flares are glaring, as if there were dust on a camera lens.
I initially called Mitsubishi's 'concierge hotline' in January of 2012, just outside of my Paul's TV 30-day repair/replacement guarantee. What an enormous mistake on my part. I'm still kicking myself. Actually, I just kick my wallet around on the floor. I am now at the hand of Mitsubishi's service and their 1-year warranty.
The concierge line is a comPLETE joke. There are only a handful of guys and gals working there, as I get the same 3 or 4 repeatedly each time I call. We've become like cranky neighbors who try our best to put up with one another while nothing gets done about the out-of-reach tree branch that hangs over the property line. Well, I'm posting this precisely 1 year after ordering the L75-A94 and nothing has been done on Mitsubishi's part to repair or replace the television beyond sending techs to look at the TV. Had a $600 TV set had the same issues, I would probably just swallow the dough, but this thing cost me about 1/4 of my frickin' car!
Mitsubishi puts the blame off onto Paul's TV, Paul's TV is out of the equation, but is gracious enough to try and contact Mitsu about the issue. Mitsu contacts a repair place in Kansas City called Overland TV. They send a tech out in early May (yes, it takes that long after the first time I called (January) to get someone out here) and he sees my issues and says 'welp, not sure what I'm going to be able to do about it. I'll call Mitsu and see what they say.' the trail went cold after that for months, I got busy at work, and nothing ever came of the Overland TV visit. I called again a few months later and Mitsu then said 'Yes, we're going to send someone to remove and repair your TV.' But instead, they sent a NEW tech from a NEW repair place to get a second opinion. He was from Fairway TV. The extremely pleasant, but equally as elderly, gentleman named Joe arrived ALONE with a 3ft dolly to take my TV. He took one look at it and said "welp. no sense in me taking this. i'm just going to call Mitsu and see what we can do about it. And no, it's NOT because I don't think I can get it into my truck by myself." This was incredibly peculiar. He promptly went back to Fairway TV and told them there was no issue that he could see. Mitsu takes this delightful info and runs with it. "The tech said there was no issue that he could see," they now get to tell me over the phone.
I tracked down the original receipt left by Overland TV back in May and called them up. Turns out there's only 2 guys working there, and the younger of the two remembers me and my problem even though it has now been about 9 months. The lady on the phone tries to get rid of me as quickly as possible stating 'you just need to keep on Mitsubishi'............. I tell her, 'believe me, ma'am, I AM. I CALL THEM DAILY,' but she is not concerned. "We did what we could." She said they looked at the TV but there's nothing further they could have done with it. I guess I'm cursed by living in a midwest city who has 2 Mitsu repair places and neither of them is interested in hauling an 80 lb television back to their place where they cannot repair it and will probably not be paid for the haul. I'm between a rock and a hard place.
I will continue to call and request repairs, but do not anticipate receiving any assistance from either Mitsu or the two repair places in town. What I have deduced from all of this is that the TV has known defects, as I've seen repeated examples of my exact issues in this very thread, ESPECIALLY FROM DOCTOR M
but Mitsu will do everything in their power to keep you me from getting a replacement or repair (or loaner for that matter, as every single person on the concierge line pretends to know nothing about the service, even though it's NUMBER 3 on their list of LaserVue Club perks). As Doctor M states, DO NOT purchase this television if you want decent support or bank on getting a 100% flawless set for your thousands of dollars. You are completely rolling the dice.
I will return with any updates.