I bought this TV a year ago last December, about a week before Mitsi made the announcement they were getting out of the TV business. I bought an extended warranty.
Last Spring I started having an intermittent problem with the set not powering up. It would turn on, but no picture after the Mitsi Logo would disappear. I was told that holding in the powere button to reset it might work... and it did, for a time. Now it has been getting much worse and the time it takes to get the picture back can sometimes take a whole day.
Last May, I called the company that I got the extended warranty with. Consumer Priority Service. They have seemed shady from the start. At one point I got a call from Mitsi saying that my wife had called wanting a replacement for the set. It was not my wife... it was Consumer Priority Service trying to get something out of Mitsubishi. They (CPS) finally called back and said it was a misunderstanding and that they would send me info within a week about who would be coming to look at my set. They sent me the info. More than a week went by and I had not heard from the company, so I called them. They told me they do not work on projection sets. CPS then set me up with another guy who came to my house to check the TV. By this time it was July. Of course since it was an intermittent problem, the TV would not do its thing until after he left. Still, he said he would research it and would see what parts were available.
I did not hear back from him and figured I would call him back once the TV would not turn on for good. Over the past few months I have just been dealing with it. Today I got an email from CPS saying... "A refund of your warranty has been initiated and we need your help to continue. Please click the link below so that we may proceed to process your warranty refund."
Um, yeah... I don't want a refund of my 330.00 warranty, I want a TV that works, so I called them up. They said there was nothing they could do because the part is unavailable. I did not buy a warranty so that I could have it refunded. I called them, voiced my displeasure and basically they said they were not liable for the TV seeing that Mitsi stopped making them. Nowhere on their extended warranty pamphlet do I see anything other than if they cannot fix my TV it will be replaced with a similar unit. Which to me, means another 75" TV.
They advised me to call Mitsubishi, but not to tell them that I have an extended warranty and see if I could work out something. This seemed real shady to me, but I called them anyway. One of the first things they asked was whether I had an extended warranty. I told them that I did. They tried to contact the warranty company and were unable to get a hold of anyone. In the meantime Mitsi wants me to send them an estimate of the repair (which I do not have but will try to get from the guy that was at my house), and a copy of the warranty.
I cannot yet see the light at the end of this tunnel.