Many different dynamics can be in play at the same time.
There is, apparently, a 3% damage rate overall for displays/large electronics, provable by insurance statistics.
The specific construction of the Laservue and/or its packaging may be more vulnerable to damage. This would be a Mits issue.
You may also have a defective link in the chain...as in a delivery company that for whatever reason is "doing something wrong." I take it mgarver had his sets delivered by the same company. This seems ripe for inquiry and remediation.
The gentleman's frustration is clearly justified. His experience appears to be very specific, and possibly independent of the 3% phenomenon, if you factor in a defective link in the delivery chain. His experience would not be a big enough deviation from the average 3% occurrence to draw attention, unless you happened to be mgarver, and had your work schedule repeatedly interrupted.
I sincerely hope that mgarver gets a successful delivery of his set. It is a good thing that the owner of Cleveland Plasma is active on this forum, because there is a clear incentive to be proactive and transparent, and from all that I've read he is a highly reputable dealer.
I believe that with clear thinking and right action this is all fixable, and may benefit all concerned in the future.