Report: Optoma EP721 white dots OOW repair - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 1 Old 02-22-2012, 12:45 PM - Thread Starter
Newbie
 
d0ugparker's Avatar
 
Join Date: Feb 2012
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
OOW=Out of Warranty

Contact technical support. For Optoma OOW repairs call
888-942-2929. Calmly explain that you know the white
dot problem is rampant, that you know that these failures
are being handled out-of-warranty, and that you'd like to
have your unit handled similarly. (For the record--never,
never get irate with a phone CSR. You get much more with
sugar than you do with salt.) Mine was given a green light
after a five phone hold. "Okay, but just this once...."

A little research will show you that Texas Instruments is
the primary manufacturer of the DMDs. They license other
companies to sell their devices in their rebranded units. So
any white dot problem can be handled the same way with
any other company. Be patient, but be firm. Never be afraid
to calmly ask to speak to a supervisor when you don't receive
the answer you're expecting.

Doug P
Orlando, FL
USA
d0ugparker is offline  
Reply Rear Projection Units

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off