Originally Posted by eboy0
Called up Mitsubishi, they "think" it's an issue in the mainboard, I explained to them about the white halo effect I'm getting, they dismissed that entirely. However I was very stern about the TV not accepting firmware updates and said it was unexceptionable. They said that they will schedule an appointment for Sunday, a company called Bobby Jones Electronics will be coming to "service" the TV. Shortly after the call, I googled the name and my stomach just sank. If they screw something up, heads will roll.
I advocated a (long time ago as far as threads/pages)... to research the local authorized repair shops and CHOOSE the one they send you.
I had a complete idiot when I allowed Mits to choose back when I was trying to get the color bug fixed. You gotta pick your own, and as long as they're 'authorized' then it won't be a problem at all.
For the record, the cynic in me believes companies like Mits put the idiots high on their list... because they'll just do as told, unscrew whatever screw the manual tells them, and that's it. The intelligent service repair guys will speak with you, figure out problems, and arm you with the knowledge you need to get actual problems solved. And that's not something the big company really relishes, I'm sure.
Here's my cautionary tale. The Mits suggested service guy came, barely spoke english, had an older 'assistant' who spoke no english. I showed him the defect, he saw it. Ordered a new main board. Time came to put the new main board in, problem not solved. Service tech still saw the problem, yet refused to say so in his report/receipt-thing, so I had to refuse signature. Before that, he refused to update the new main board's firmware, even though the firmware version on the 'new' main board was older then the one that was originally on the set to begin with. During the process of looking at the problem after switching the main board, this service tech had such words of wisdom as "They won't fix it", 'Mitsubishi has bad record for TV -- get something else", "I'm not genius, I can't fix", etc.
That's why it's important to find your own Service company. The people I found were very courteous, willing to discuss the problem, willing to call Mits higher-ups and work out fixes, etc. Speaking the same language as me was certainly a nice perk. Night and day difference.
* I realize that you're set now --- making a point for future thread lurkers.