I'm mid discussion with my insurance company after my 50 inch Sony rear projector was damaged. It was knocked backwards off its stand onto the floor from a height of around 60cms. The television had been on for a few hours previously. After falling off the stand I turned the TV on and the green and red light flashed alternately signifying the bulb had gone. The insurance company have said that their engineers report states that the bulb would not get damaged by a fall from that height and that the damaged was caused by wear and tear. Granted the TV is old but it was working before the fall and not working after the fall.
From the little research I've done all the articles say that to avoid damaging a bulb you should not:
1. Unplug the TV before the bulb has had chance to cool
2. Move the TV before the bulb has cooled
3. Subject the TV to and bangs, knocks or sudden movements
Or you run the risk of the bulb prematurely going.
They have asked me to provide further evidence of how I think the bulb was damaged, but, beyond commissioning my own engineers report, quoting the stuff I've found on the internet and re-re-re-re-submitting the same evidence I am at a loss as to how I explain to them how I feel the damage was caused by this fall. It's frustrating because all the evidence I can find out there says the damage was caused by the fall.
In short, I'm wondering if anyone out there knows of any sites I can go to that show a fall from this height could damage the TV, or, if there's anyone out there who knows of any precedence that can help, or, any Sony sites I can go to that can help, orjust plain help! I'm not looking to falsify my claim.I'm not looking for anything dodgyI just want to know if there's anything out there I can use to demonstrate that the TV was damaged by the fall.
Thanks in advance