Originally Posted by wootanga
Were you able to get this fixed? I'm about to replace my DLP chip and I was wondering what model TV was being referred to.
Since I posted, they replaced my light engine and updated the TV to the latest firmware, but it didn't fix the problem. I appreciated all they did, but they just couldn't fix it. They finally claimed the set should be viewed from 12 feet away, so there was no problem and refused to go any further! Whatever. If there was no problem, why did I call them? Why did they replace the light engine and update the firmware? Hmmmm.
My TV is Model WD-65835. Even at 12 ft away, one can tell that the picture is not right. My other set is a WD-73837, and the difference in clarity is obvious. I guess they just gave up. All they have left at Mitsubishi are a bunch of "parts changers".
With all the chip replacements being done I was hoping to build some support to get Mitsubishi to fix the problem just as they finally did for the 2011 models in that thread that I posted. Nobody seemed to notice a difference, so no luck there.
It's almost as if my TV is now 720P, with diagonals very jagged, and pixels along sharp edges being painted the wrong color, as in the photos I attached. Turning OFF SmoothPicture helps slightly, but it's still really bad. I still think the SmoothPicture algorithms in the TV's firmware are incorrect for the newer chips, but the Warranty guy claimed that there were no engineers left working there that could write new firmware.