Originally Posted by fatnbald
So whats the verdict here guys ? I almost bought a Grand WEGA KF50WE620 at Futureshop tonight...and strangely enough decided I needed to check its background before I laid my money down. Have the issues been resolved ? Is this a safe buy now ? It was a fine looking tv for $2300...but Im definetly not into downtime and chasing satisfaction. Help a brother out...cheers
Anne_ > Welcome to Sony Online Support. I will be glad to assist you.
Anne_ > Hi Hoolio.
hoolio > thanks
hoolio > hello
Anne_ > Can you please explain the issue in detail? Thank you.
hoolio > well..I have been considering the purchase of a KF50WE620
hoolio > I seee thousands of comment regarding bulb failures
hoolio > has this issue been addressed and resolved ?
Anne_ > Hoolio, we have a good review about this product.
hoolio > Your not really addressing my concern
hoolio > Has sony fixed it ?
hoolio > or does it continue to exist
Anne_ > I can understand your concern., however we do not have any information about this issue.
hoolio > Does sony say they have officially solved this particular problem
hoolio > no information...heh...I spent 3 hrs reading about it the other night
Anne_ > Hoolio, we do conform to high quality standards, this is unusual.
hoolio > ok...sorry..I cant justify spending 3k on a tv if sony cant officially reassure me its not a lemon
Anne_ > There may be some isolated cases of product underperformance due to hardware or software failure.
hoolio > Thanks for the help..its a huge issue..and if sony cant officially tell me its resolved...then I guess it isnt
Anne_ > If any issue persists, you can get the unit evaluated at any Authorized Servive Center to get it evaluated.
Anne_ > I understand how you feel.
hoolio > Thanks for the advice...but I dont need that kind of aggravation in my life..thats why I reciew products
hoolio > review
hoolio > have a nice day
Anne_ > You too.
Anne_ > Thank you for visiting Sony online support today.