Originally posted by stevegee
In the meantime, Im currently "on hold" with pionner complaints.
Theyve "never heard" about the problem and suggest having a Pioneer tech come by.
They are lying through their teeth. They had to have heard of it because I've called twice and complained AND I've had 2 different service companies out with the same complaint. Both service companies talked to their Pioneer rep who HAD heard of the problem.
My guess is they don't want to get into a recall situation.
I spent a good deal of time on the phone with their Complaint Department Supervisor.
At one point I told him to send me the board, that I would get it installed somehow. He told me he didn't want to bypass the service companies because he wanted to maintain a good relationship with them.
So there it is straight from the horses mouth.
1. They'd rather maintain a good relationship with their service company than the people who have spent thousands on their products.
2. They EXPECT expensive parts in the set to fail not long after the warranty expires. I guess that just means more post-sale money for them (parts) and their service company partners (parts markup and service).
My bottom line is there's no way in hell I would ever spend money with Pioneer or their partners again. If I can't fix the blue flash myself, I'll let the set go until the board fails then replace the set with something a lot less expensive.
Lesson learned, thanks Pioneer. You obviously don't need my business.
BTW - for anyone who wants to join me in writing a letter to the Pioneer Division manager who is over the complaints department, here's the info:
P.O. Box 1760
Long Beach, CA 90801
Also .. both service reps had done such a lousy job "adjusting" the set I had to spend a lot of time fixing what they had fixed. I bought a DVD (Avia) that had test patterns and instructions on how to fine tune a High-Def set. Now, when it's not flashing blue, the picture is the best its ever been. The Avia DVD was well worth it's price.