Originally Posted by cjut01
WD-62725 owner here, no problems for 3 1/2 years (replaced bulb 15 months ago) but now have the dreaded "BGLOD".
I was relieved to find that I did, in fact, get the 5 year warranty (It's a 3rd party via Tweeter called "The Warranty Group"). We are waiting for the call to set up the first service appointment.
Does anyone have experience with these guys? I know I may be in for a long ride, and my hope is that they will do the math and get me a buy-out sooner rather than later. I'd hate to have the same experience as many folks here, and I wonder if different warranty companies behave differently (i.e. Mack vs these guys).
I have boned up on all the issues with the caps, modules, chassis, etc. so I hope the technician will give me reasonable feedback.
I will give follow-up as I get it so that others can benefit if possible. Now do I stick my 26" Sharp Aquos in the den and watch it with binoculars for the next 3 months? I guess there are worse problems in life (like no warranty!), but if this screws with the start of the football season or the Red Sox in the WS
I am going to be pissed!
Update #1: Worked from home to meet with the repair guys. They are evidently a Mits. authorized service provider, they were recommended by the Warranty Group. I knew I was in trouble when they marched in with a replacement bulb. OK, fine, try the bulb, but they were not at all clued in on the Mits or it's errors. It was a father and son, and evidently they knew NOTHING about the issue, and all they did was try to replace the blub and then they essentially gave up and called their office. I insisted on speaking to the service manager (or whomever they were talking to), I explained my understanding of the issue, what others were seeing, and I asked them if they could pull the chassis and look at the boards, etc. She said they would need to bring it into the shop, they "didn't have room for it today" (i.e. on their bench) but they are authorized, they have all the service information, blah, blah, but I suspect this will be their first ever BGLOD fix.
To the other victims out there-- is this usual, i.e. to suffer through uninformed service technicians, and, to pull the set out completely, or have you had successful visits in your home (and, say, worst case, they pull the chassis, leave your set, etc.)
Looking at these guys, I honestly believe once the set goes out the door, I will never see it again. Which may eventually be a good thing since it's a warranty unit-- but if by some miracle it does come back, I'm thinking it will be a cold day in hell until it works reliably.
I know I can call the Warranty Company and request another service center, but should I be quizzing the service center to see what experience they have with this issue? Should I just say goodbye to the set and hope for the best?