Samsung 1080p Owner's Thread --- HLRxxx8W DLP Models - Page 245 - AVS Forum
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post #7321 of 12093 Old 12-05-2005, 06:15 PM - Thread Starter
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Originally Posted by johnnyzcar View Post

Sorry I posted this in another thread but really wanted it here.

Well the saga continues with my 6768 needing service after 1 month.
I originally called 800- Samsung and got the standard issue we'll contact you within 3 days. What I got was the Authorized repair shop telling me they will not come to my area and good luck. So I called CS again then overnight this other supposed authorized dealer is miraculously in my town. I really don't live in the boonies, this is decent size town with lots of people, however not a sprawling metroplis but fairly modern. So I talked to the repair shop gentleman and after our conversation decided that I would rather the Three Stooges work on my set than this guy. I even drove to the location where his supposed shop was and took a couple photos. I emailed the photos to the warranty dept and haven't heard anything about it. I wish I knew an email address for someone higher up the chain because this would certainly be embarrassing for Samsung. So this is your authorized repair center, this is your bid of confidence. So we the consumers know we will get our repairs done by competent technicians. I'm not trying to insult anyone, but I just spent 47 hundred clams and it doesn't come easy these days. I think it's not too much to ask to get a competent repairman.

This "repair" center is an older house (he lives/rents here) with a rotten shed and a bunch of old TVs in a carport with exposure to the weather. This guy has been there for a while. I will attach a couple pictures.

I called back to Samsung and griped about it. They said that the only registered authorized dealer is in Holiday FL which is the original rep who told me forget it and it's too far to drive. When I got home later this even I get a message stating that now another service center has been found which is another one of those mom and pop places. I guess my gripe is it looks like there isn't much credibility in these repair shops. They seem to have promoted them to authorized DLP projection specialists overnight. My fear is that I get someone who ends up making things worse off than before.

I have ordered a service manual and if I could get the parts from samsung I'd fix the dam thing myself.

So to all those prospective buyers you have been warned. If you buy from a brick and mortar you have a better chance for an exchange but for those of us who purchased online and now have dead Samsungs we might as well flip a coin or play lotto because you're gambling with your hard earned cash.

Any advice oe information would be greatly appreciated.

Thanks in advance!

Also a reply from UCSB and remark from me.



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> Bill

I don't expect him to live in a mansion I don't care where he lives. I would however expect that he might have a dedicated somewhat clean workspace to conduct business out of and not his livingroom /kitchen. I spoke with this guy on the phone and he didn't impress me with his knowledge. Like I said I'm not trying to offend anyone and I'm no expert but I would rather have someone who has experience with these new sets than someone who doesn't. I know he hasn't worked on these sets just by talking to him.

I think anyone should have the right to question the competence of who will be making repairs on your car your TV or whatever it might be. There is someone I would trust to work on this set and I will be talking to them tomorrow to see if they can be a certified repair center.

Just a thought, so when he takes my set and stores it in that carport to work on it and meanwhile the birds and rodents have made thier cozy home in it and the mositure has ruined the electronics who should I complain to then. I don't want something like that to happen, thats what I'm trying to prevent.

I think everyone can empathize with your anxiety over this repair. After the amount that you have spent on the set, you have every right to have a trained technician repair it in your home. I hope you find someone locally that can do a competent job. You do bring up an important point on after sale service, it is a very important consideration that needs to be factored into any HDTV purchase.

> Bill
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post #7322 of 12093 Old 12-05-2005, 06:23 PM
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Originally Posted by bcvp View Post

Johnnyzcar, I too don't completely agree with you either. As long as the guy or gal even, does a good job then that is what should matter. These sets are brand new and I'd bet the best shop in the US probably only has one expert. I also think the guy will call Samsung and get instructions as to what it is to replace. There isn't anything to repair in most cases, so he should be able to replace any part on your set just like any other...........

BTW I think they are supposed to go to you, so I unless you drive to that expert, the other guy should look at your set first and give you an idea of what is wrong while speaking to Sammy with you standing there. I know I would feel better if it was handled that way rather than just dropping it off and not knowing what's going on.

Hey I'd be fine with the guy doing a repair/replace onsite.
As for the brick and mortar showroom. If you know what you want and get a good price you don't need the sales people to advise you. In the case you do have a problem within a month most stores will exchange it. In my case none of the stores were carrying the 67.

Quote:


Johnnyzcar, I wouldn't worry about the carport anyway since your set won't fit there. Lol.

Funny, I think you are right but I'm thinking the squirrels and cats would like a new place to slumber.
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Im sure the authorized repair really appreciates you posting pictures of his house and street address. Well....actually he may appreciate it considering the mansion he will reap from it....(size depending on your net worth of course).

Well, he'll be living right where he's at with my net worth ha ha!

Seriously though, this is the address you get when you look him up in the business/yellow pages. That is his business address. I have no intentions of making his home address public but it just happens to be both in this case.
Also there is no street name and no town listed. If he wants to say anything about suing then he will be dealing with zoning and code enforcement, because I count quite a few violations sitting right there in that residential zoned area. If one person complained, this guy would be shut down or forced to move to a commercial location.

I hate to be so to the point but I just want my repair handled by competent techs.

I hope it works out.
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post #7323 of 12093 Old 12-05-2005, 06:40 PM
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Originally Posted by UCSB View Post

I think everyone can empathize with your anxiety over this repair. After the amount that you have spent on the set, you have every right to have a trained technician repair it in your home. I hope you find someone locally that can do a competent job. You do bring up an important point on after sale service, it is a very important consideration that needs to be factored into any HDTV purchase.

UCSB thanks for your understanding and yes it is quite unsettling. A few things come to mind about this repair though.

I want to make sure the set performs to spec after the repair is completed. So if and when they replace the light engine or ballast and bulb.Would you need to go into the SM and readjust settings for the new engine and would you need specific test patterns to do it. Are the test patterns built in or could I use DVE/Avia to adjust it. I have ordered a service manual for my set and hope to get it this week.

One thing is for sure I would not have half the knowledge about these sets if it weren't for this site and helpful community. I have to admit I'm not real happy right now but I'm sure it will work out one way or another in the long run.

Thanks again!
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post #7324 of 12093 Old 12-05-2005, 08:23 PM
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Johnnyzcar, I think that's my point. Those parts you mention just get replaced. Any tech can do that, even in his kitchen. They've done it in the living room of people's homes here. I'd imagine some were on the floor even, since people here have built in cabinets.

I would do a search here for light engines. Some have had bad experiences with replacing it and those were with qualified techs. Again, it is the part and not the person replacing it. I'd call Sammy and find out what is involved. Maybe you could bring it there and watch them do it while you wait so you don't drop it off? No matter what this is a hassle.
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post #7325 of 12093 Old 12-05-2005, 09:05 PM
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Originally Posted by DirtyDozen View Post

It's starting to sound like I'll have to buy the Felston if I get the HL-R5688W. I have an external A/V receiver I'll be routing the sound through, and it doesn't have any kind of audio delay built in. Has anyone NOT had lip sync issues with the 5688 being routed through an external receiver? Does disabling DNIe get rid of the problem generally? I'd obviously rather not spend the extra $250 if I don't have to. If it looks like I'll need it, I'd rather order the Felston now so I have it when the tv arrives rather than deal with audio lag for a week afterward.

I have had a 5668 for a month now and have components hooked into all of the different video inputs and have yet to notice any lip sync issues. I watch an equal mix of DVD via HDMI upscaled to 1080i, Comcast HD DVR via Component, Dish 921 HD DVR via DVI/HDMI, Xbox via Component, and HTPC via VGA.

I did disable DNIe last week, but only to improve picture quality.

I have all of the sound going through my Pioneer 7.1 A/V Reciever.

I would buy the TV first and see if you actually need it.
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post #7326 of 12093 Old 12-06-2005, 01:15 AM - Thread Starter
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Quote:
Originally Posted by johnnyzcar View Post

UCSB thanks for your understanding and yes it is quite unsettling. A few things come to mind about this repair though.

I want to make sure the set performs to spec after the repair is completed. So if and when they replace the light engine or ballast and bulb.Would you need to go into the SM and readjust settings for the new engine and would you need specific test patterns to do it. Are the test patterns built in or could I use DVE/Avia to adjust it. I have ordered a service manual for my set and hope to get it this week.

One thing is for sure I would not have half the knowledge about these sets if it weren't for this site and helpful community. I have to admit I'm not real happy right now but I'm sure it will work out one way or another in the long run.

Thanks again!

If your set needs a new lamp, then that is a trivial repair. The instructions are in your Owners Manaual and is a standard owner replacement item. The ballast is also a relatively trivial repair. Both of which will not require any adjustment to your TV. But, if they start talking about swapping out the light engine, then you should stop and really think about what is happening and who is doing the repair. Service menu settings will probably be affected.

> Bill
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post #7327 of 12093 Old 12-06-2005, 01:24 AM
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Originally Posted by b5lurker View Post

I have had a 5668 for a month now and have components hooked into all of the different video inputs and have yet to notice any lip sync issues. I watch an equal mix of DVD via HDMI upscaled to 1080i, Comcast HD DVR via Component, Dish 921 HD DVR via DVI/HDMI, Xbox via Component, and HTPC via VGA.

I did disable DNIe last week, but only to improve picture quality.

I have all of the sound going through my Pioneer 7.1 A/V Reciever.

I would buy the TV first and see if you actually need it.

Thanks for pointing this out. I figured that if I had the video inputs going into the tv and the audio inputs going straight to the a/v receiver (bypassing the tv) that I'd be bound to have some sync issues. But it sounds like that's exactly what you're doing and don't have any problems? And there weren't any before you disabled DNIe, either? That's reassuring.

Maybe I will wait and see how it goes before I order the Felston. They have a 14-day money-back return privilege for any reason, so I thought I could order it and then just return it if I don't need it. But I'm starting to become a little more optimistic about not having lag or sync issues. I was especially concerned about Xbox and DVD problems.
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post #7328 of 12093 Old 12-06-2005, 09:18 AM
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Picture of strip
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Originally Posted by UCSB View Post

If your set needs a new lamp, then that is a trivial repair. The instructions are in your Owners Manaual and is a standard owner replacement item. The ballast is also a relatively trivial repair. Both of which will not require any adjustment to your TV. But, if they start talking about swapping out the light engine, then you should stop and really think about what is happening and who is doing the repair. Service menu settings will probably be affected.

I am having a problem with a dark strip (about an inch wide) running down the left side of my tv. You can see a Picture of it here .

The service tech recommended to replace the light engine also. They should be here in a few minutes to perform the swap. When I asked them if something that seems so insignificant would need such a major repair, they responded, "this is just standard procedure".
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post #7329 of 12093 Old 12-06-2005, 09:46 AM
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Quote:
Originally Posted by UCSB View Post

If your set needs a new lamp, then that is a trivial repair. The instructions are in your Owners Manaual and is a standard owner replacement item. The ballast is also a relatively trivial repair. Both of which will not require any adjustment to your TV. But, if they start talking about swapping out the light engine, then you should stop and really think about what is happening and who is doing the repair. Service menu settings will probably be affected.

The lamp is firing up and the color wheel is spinning up and the fan is working.
Another TV service that I feel is more reliable came by today and the tech said it may be the DLP board and they are now going to haul off my set in the back of a van or truck to take it in and work on it. It was my understanding that most of these repairs are done on site. The set basically powers up with the stndby lamp light flashing then no picture or sound then it powers down. I was able to get it to come back up after reseating the lamp housing. After 30 min i got a green screen then nothing. I tried it again but can't get it to come on again. Who knows where this is headed but I'm sure the setup wont be as accurate as it would be from the factory.
I would be happy if Samsung would swap it out w a new one but that will never happen.
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post #7330 of 12093 Old 12-06-2005, 10:38 AM
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Originally Posted by pmaroun View Post

Picture of strip

I am having a problem with a dark strip (about an inch wide) running down the left side of my tv. You can see a Picture of it here .

The service tech recommended to replace the light engine also. They should be here in a few minutes to perform the swap. When I asked them if something that seems so insignificant would need such a major repair, they responded, "this is just standard procedure".


Did you try the Service Menu settings for vertical and horizontal positioning? Mine is set to 33 vertical and 68 horizonal. There's is quite a bit of range in these settings. If your picture is ok in every other respect I would try this first before they start dissecting your set!
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post #7331 of 12093 Old 12-06-2005, 10:45 AM
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Originally Posted by johnnyzcar View Post

The lamp is firing up and the color wheel is spinning up and the fan is working.
Another TV service that I feel is more reliable came by today and the tech said it may be the DLP board and they are now going to haul off my set in the back of a van or truck to take it in and work on it. It was my understanding that most of these repairs are done on site. The set basically powers up with the stndby lamp light flashing then no picture or sound then it powers down. I was able to get it to come back up after reseating the lamp housing. After 30 min i got a green screen then nothing. I tried it again but can't get it to come on again. Who knows where this is headed but I'm sure the setup wont be as accurate as it would be from the factory.
I would be happy if Samsung would swap it out w a new one but that will never happen.


I can't imagine why any of these sets would have to be taken in for bench repair since the modules can easily be replaced on site. The last thing you need is your $4,000 set banging around in a truck bed. Remember all the bad experiences from the original donkey ride and now it won't be packaged for travel!
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post #7332 of 12093 Old 12-06-2005, 10:46 AM
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Halco,

The vert and horiz positioning moved the screen but the strip was still there. I just had the light engine replaced and everything is now fine.
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post #7333 of 12093 Old 12-06-2005, 10:51 AM
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Originally Posted by pmaroun View Post

Halco,

The vert and horiz positioning moved the screen but the strip was still there. I just had the light engine replaced and everything is now fine.

Did you watch the tech replace the LE? And do you think one could replace the LE themselves? And, did he have to make changes to the SM?
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post #7334 of 12093 Old 12-06-2005, 10:55 AM - Thread Starter
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Quote:
Originally Posted by johnnyzcar View Post

The lamp is firing up and the color wheel is spinning up and the fan is working.
Another TV service that I feel is more reliable came by today and the tech said it may be the DLP board and they are now going to haul off my set in the back of a van or truck to take it in and work on it. It was my understanding that most of these repairs are done on site. The set basically powers up with the stndby lamp light flashing then no picture or sound then it powers down. I was able to get it to come back up after reseating the lamp housing. After 30 min i got a green screen then nothing. I tried it again but can't get it to come on again. Who knows where this is headed but I'm sure the setup wont be as accurate as it would be from the factory.
I would be happy if Samsung would swap it out w a new one but that will never happen.

Sorry to hear that they are going to be taking the unit in for service. In the past, usually units that were taken to the shop were taken there because the repair shop was unfamiliar with the TV and wanted to be able to take their time figuring things out. How long have you had the TV and where did you buy it, perhaps you should consider returning it.

> Bill
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post #7335 of 12093 Old 12-06-2005, 11:10 AM
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Any one had success using a Logitech Xbox 360 remote to get into the service menu?
I'm considering getting this remote but only if I can use it to turn on/off DNEi without powering the TV everytime.
Thanks.
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post #7336 of 12093 Old 12-06-2005, 02:38 PM
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Originally Posted by Doug Schiller View Post

Any one had success using a Logitech Xbox 360 remote to get into the service menu?
I'm considering getting this remote but only if I can use it to turn on/off DNEi without powering the TV everytime.
Thanks.

Hey Doug! You don't need to do this to turn OFF DNIE. Following were the instructions sent in by sampsonjw to turn it OFF and make it stick.

---------------------------------------
This was posted at Home theater Spot...hop eit helps

Hello all,

Recently, we've discovered a way to permanently disable DNIe and its negative floating black and excessive edge enhancement attributes on the current line of Samsung 1080p displays! Depending on what firmware version you have, these adjustments might have to be performed for every input used including antenna and cable. I've also found that on the component inputs this will need to be performed for 480i, 480p, 720p, and 1080i. BTW, if a cable HDMI, Component, etc.) gets disconnected you may have to perform this tweak again.

WARNING, I ASSUME NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY ENTERING THE SERVICE MENU! USE EXTREME CAUTION AND WRITE DOWN ANY SETTINGS BEFORE MAKING ANY CHANGES!

1. Enter the service menu by pressing "mute, 1, 8, 2, power" within a second of one another while the TV is turned off.
2. Once in the service menu, use the arrow keys to go to the "DNIe" page and right click.
3. Once in the DNIe page, turn each of the following parameters in the first column to the "OFF" position.

SNI_PROC_CEA
SNI_PROC_CEP
SNI_PROC_DEP
SNI_PROC_DCE
SNI_PROC_CCS
SNI_PROC_BWS
SNI_PROC_PCC
SNI_PROC_WTE
SNI_PROC_CTE

That's it! No more DNIe!

Good luck and happy viewing..

Eliab
----------------------------------------------------------
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post #7337 of 12093 Old 12-06-2005, 02:48 PM
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Just as a follow-up to my color-wheel-of-death issue..

The Samsung service tech came out and replaced the entire light engine module with a new one. He didn't wait for it to repeat the problem.

The swap was fairly simple (FYI for Halco) -- it took about 4 screws and unplugging a few cables and the whole thing slid out. He put the new one in, hooked it up, and everything worked fine. The geek in me was satisfied as I got to see inside the box, watch it being taken apart, put back together, and didn't void the warranty

A few observations... The new light engine was labeled for a 6168 instead of a 5668, but seemed to fit/work fine. I imagine the parts are identical as he checked the part numbers.

The smudge I had noticed was caused by a fleck of dust or plastic on the lens. It got removed with the old light engine though, so I no longer have that problem.

My only remaining problem is that the image is tilted slightly. It's about 3/8" lower on the left than on the right. Someone previously mentioned adjusting the tilt from the service manual -- is it bad form to ask for details or maybe a pdf/scan of the few relevant pages here? (I'm not an obsessive enough to want to order the whole SM for such a minor fix.) Maybe I'll just call the Samsung guy back.

Other than that, the tech knew exactly what he was doing and had all the relevant parts in his truck, so I'm pretty happy. We'll see how long it lasts
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post #7338 of 12093 Old 12-06-2005, 03:09 PM
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Originally Posted by UCSB View Post

Sorry to hear that they are going to be taking the unit in for service. In the past, usually units that were taken to the shop were taken there because the repair shop was unfamiliar with the TV and wanted to be able to take their time figuring things out. How long have you had the TV and where did you buy it, perhaps you should consider returning it.

Hi,
I purchased it through the power buy from TV authority and I have only had it for a little over 1 month. I called TV authority and got the cold shoulder and was told to call samsung. Is there anything anybody can think of for me to do to get some relief here? I have until thursday before these guys are coming to get it. The tech was saying something about jigs and alignment and replacing the DMD board. I talked to him about the LE replacement that has been talked about here and he didn't know. I talked to Samsung CS and they told me it may need to be brought in for repair and that if anything is wrong with it after transport to call them. I don't think they will do anything about it being mishandled but she still said to call themif there are any problems. I don't know how qualified the shop is as far as DLPs go but he mentioned they did sears repairs and mostly just lamp replacement and ballast. So I guess im the ginuea pig test monkey.

My service manual is coming this week, maybe I'll get it before they take my set.

I hope i don't have a lemon on my hands here. Fingers crossed
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post #7339 of 12093 Old 12-06-2005, 08:38 PM
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Originally Posted by DirtyDozen View Post

Thanks for pointing this out. I figured that if I had the video inputs going into the tv and the audio inputs going straight to the a/v receiver (bypassing the tv) that I'd be bound to have some sync issues. But it sounds like that's exactly what you're doing and don't have any problems? And there weren't any before you disabled DNIe, either? That's reassuring.

That's correct, all of my sound connections are being routed through my A/V receiver, without any noticable sync issues. No change before or after disabling the DNIe settings in the SM menus.
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post #7340 of 12093 Old 12-06-2005, 09:48 PM
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Some people are more sensitive to the video delay than other people. There is always going to be a delay when video is processed, it's just a matter of how much and if it is noticeable to the viewer. Even a scaler like the vP30 that will keep the output resolution the same as the input is going to introduce an 8ms delay in the video. More depending on what is done to the picture. But 8ms will not be noticeable. Even 50ms won't be noticed by some people, and some people will notice a 50ms delay.

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post #7341 of 12093 Old 12-06-2005, 10:17 PM
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I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

Kaboom.
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post #7342 of 12093 Old 12-07-2005, 12:23 AM - Thread Starter
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I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

One thing to think about ... the HP's are first generation product for HP. That could be good or bad.

> Bill
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post #7343 of 12093 Old 12-07-2005, 06:18 AM
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Wingnut4772, I don't think most companies can compare to the CS Sammy has. I haven't dealt with HP CS but it also doesn't mean you won't have a defective set at HP either. Did you notice the date or serial numbers or country of the defective sets? Did you get all of them from the same store I assume? Was the packaging in perfect condition on all of them? I'm guessing its a bad batch since I think they all get inspected at the factory right?
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post #7344 of 12093 Old 12-07-2005, 07:25 AM
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Quote:
Originally Posted by wingnut4772 View Post

I lost my picture on My HLR5688......AGAIN! Samsung is deciding whether to refund my money or replace the set....AGAIN! . This would be a third replacement. If they do decide to give me a refund ( which is what I told them I wanted) I am seriously considering getting the 58 inch HP 1080p set. The only positive thing I can say about my Samsung set(s) is the customer service has been pretty darn good. I hope none of you guys have my experience with your Sammies.

Well, so far my experience has been bad since my set is dead right outside of the first month.
Samsung CS doesn't have many qualified repair techs near me so the repair guys want to haul my set to their shop to figure it out I guess. Sammy said they were doing me a favor by allowing this shop to drive 20 miles extra to drop, I mean pickup my set. It's disturbing to me that everybody else gets the LightEngine replaced on site and mine has to be trucked away to a shop for god knows how long. I'm wondering how many of these new 1080P light engines they have in stock and if they don't how long will it take to get one.

So how hard was it to get a replacement set? If I have to go through much more of this pickup and return crap I might start thinking about demanding a replacement. Was that directly through Sammy or through a store?

JZ
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post #7345 of 12093 Old 12-07-2005, 11:26 AM - Thread Starter
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Quote:
Originally Posted by johnnyzcar View Post

Well, so far my experience has been bad since my set is dead right outside of the first month.
Samsung CS doesn't have many qualified repair techs near me so the repair guys want to haul my set to their shop to figure it out I guess. Sammy said they were doing me a favor by allowing this shop to drive 20 miles extra to drop, I mean pickup my set. It's disturbing to me that everybody else gets the LightEngine replaced on site and mine has to be trucked away to a shop for god knows how long. I'm wondering how many of these new 1080P light engines they have in stock and if they don't how long will it take to get one.

So how hard was it to get a replacement set? If I have to go through much more of this pickup and return crap I might start thinking about demanding a replacement. Was that directly through Sammy or through a store?

JZ

I thought TVA had a no questions asked return policy (shipping charged if you just returned, no shipping charge if you bought another TV).

> Bill
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post #7346 of 12093 Old 12-07-2005, 01:49 PM
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Need some feed back on this: My friend got the 6768 and the picture seems quite a bit brighter than my 6178. Tweeters said that is true because the lamp is 20w brighter. Sound right?
Thanx
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post #7347 of 12093 Old 12-07-2005, 01:59 PM
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I had posted earlier in this thread (I think, if not the other Sammy HLR thread) of not finding any noticeable audio lag on my Samsung HLR6168.

Well, it turns out I did find some audio lag using my Oppo DVD player in at least 2 movies. One was the U2 Vertigo Live concert filmed in Chicago, the other was Queen Live at Wembley Stadium. The lag was more than the 50 MS maximum that the Oppo can do in its present firmware revision. the lag was much worse in the Queen DVD than U2.

Although I didn't notice lag in other DVDs there are bound to be others eventually as I go through them. U2 is my FAVORITE band and I could not stand for this lag issue even if it had been limited to that DVD alone. With Xbox360 in the works and worries about possible audio lag with that as well I pulled the trigger on a FELSTON DD540 digital audio delay device.

I ordered one from their US distributor LIPFIX . Nick at LipFix was very helpful and informative over the phone and expedited shipping so that I got the unit the next day at a very reasonable price.

The Felston DD540 unit is excellent. It can control 2 different audio devices with NO alteration of the original sound source, only a delay that is user adjustable on the fly with a remote. It can be adjusted in 1 millisecond increments or in a series of presets all the way up to 680 ms - more than enough for almost any conceivable delay. In the aforementioned Queen DVD I had to adjust the delay to 140ms to compensate and with U2 it was just 80 ms.

Discrete commands are available for the unit so that you can program a more flexible array of functions into your learning remote. I did this with my Home Theater Master MX-700. Note: If you use the MX series remotes' Editor Software you have to use the Universal Browser function to import the *.ccf file format of the Felston's discrete codes and drag and drop them to the MX-700. Thanks to James Alston at Felston for the instructions on how to access those discrete files.

For any of you agonizing about possible audio lag issues with these Sammy's be advised the problem is NOT limited just to them. It is and likely will continue to be a growing problem with many 1080P sets due to the large amounts of video processing. See the links at Lipfix for a detailed explanation of Lip Sync issues that are common to the TV and broadcast industry, not limited to just the Samsung.

In spite of this minor audio lag issue that so far has been limited to just 2 DVDs in my collection I am very happy with my Sammy and would buy it again in a heartbeat.
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post #7348 of 12093 Old 12-07-2005, 02:34 PM
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Quote:
Originally Posted by UCSB View Post

I thought TVA had a no questions asked return policy (shipping charged if you just returned, no shipping charge if you bought another TV).

If I'm not mistaken the return policy is only for the first 30 days. I have had my set for about 1 1/2 months now so they won't even consider it. Sure I'd be happy to send it back no questions asked but after 30 days it's yours to keep and any problems you have are handled by the manufacturer. So I'm stuck with dealing with local mom and pop trying to figure out what makes this thing tick.
Maybe it'll work out, but I have my doubts.
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post #7349 of 12093 Old 12-07-2005, 03:39 PM
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Johnnyzcar, I hope either way, good or bad you let Sammy know of your experience. I think everyone here hopes it all works out and soon. You might be the first person here who has service outside a metro area. One tip, since they have your set, be really nice and patient. You can always let them have it after you pick it up in the event something goes wrong. It sounds like everything is standard procedure and should go smoothly.
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post #7350 of 12093 Old 12-07-2005, 04:31 PM
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Quote:
Originally Posted by bcvp View Post

Johnnyzcar, I hope either way, good or bad you let Sammy know of your experience. I think everyone here hopes it all works out and soon. You might be the first person here who has service outside a metro area. One tip, since they have your set, be really nice and patient. You can always let them have it after you pick it up in the event something goes wrong. It sounds like everything is standard procedure and should go smoothly.

I'm planning on being nice and I know I sound sarcastic but I would like them to know that I will notice if it's not handled correctly.

Tomorrow they are going to pick up my set. I'm really curious as to how they are going to load it onto the truck. The other day the guy wanted to throw it in the back of a van. I'm wondering, if they don't have a way of securing the set should I even let them have it. Also the little mount on the bottom of the set that fits flush with the samsung stand will not allow the set to sit flat really. In other words if its not sitting flat and not secured and they turn a corner it's gonna go for a ride. I'm hoping they at least know that and will take good care of it.

If I were rich I probably wouldn't be to concerned about it but this was and is a big investment for me. I was also wondering how much these techs get$ for in house service. Maybe I can start doing it myself since nobody around here does. I have a few certifications in other areas, maybe I can train for Samsung service also.

Thanks for the support.
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