I have a Mits WD-52631 that I bought Thanksgiving 06 - about 14 months ago. I had the thermal sensor issue that many did. Last Thursday we were watching Grey's Anatomy when the TV went 'POP!' and the screen went black. Fortunately, when the service tech was out fixing the thermal sensor, he mentioned that they were so busy with service calls with all the new types of tech TVs. I guess every format has its issues. Anyway, I went to Circuit City and got them to sell me the extended warranty in March of 07, almost 4 months after the purchase. It was pricey compared to Mack, but last Thursday I was glad to have it.
Anyway, I was supposed to have the tech out today. Circuit City called this morning and said the tech was out sick. No more appointments were avalable until next Wednesday. The guy I talked to asked me the problem with the TV. I told him about the POP. He asked me if anyone had done triage (yes, that's right) with me over the phone. Well of course they hadn't. He conferenced in Mits on the phone. The Mits guy had me hold the Input and Menu buttons down for 5 seconds, then watch the timer light. The pattern indicated I did indeed have a blown lamp. He then asked if I was comfortable installing the lamp myself. Sure, easy. He then said he would overnight a new lamp tomorrow from Georgia.
I find the whole thing amazing. If the tech ahd come out, he would have had to order a new bulb which could take 7-10 business days. I got the feeling that Mits is doing whatever they can to keep people happy. Their DLPs are getting a bad rap - and maybe justifiably so. Still, they are keeping me happy.
All in all I'll probably never buy another rear projection again.
There are 10 types of people in the world. Thos that understand binary and those that don't.