First things first. The burn out of the lamp is covered by the 1st year of manufacturer warranty. Secondly, if you purchase any big item by Am. Ex. (any card, even the non-fee based cards), then Am. Ex. has buyer's asurance plan which clearly states that they will extend the manufacturer's waranty by exactly the same period as that of the manufacturer's warranty and with the same terms and conditions.
Most of the defects are pretty much visible in the first 2 years of the product purchase and you've all those covered by the above description. Now if you still don't like the big TV within the inital 2 yrs., well COSTCO is the only store that will fully return your money, even the shipping charge. Tell me one store that gives you more than 1-3 months of return and full refund satisfaction guarantee. NONE.
Now I expect you to be extra careful to protect your TV from scratches, dents, scuffs etc.. and if there's any such incident, then I don't expect you to be returning the TV. Why ? 'coz you've damaged the TV or atleast put it in a nonresellable condition. Moreover if you have some self respect left, you would never take any "yourself damaged" item, small or big, back to the store.
Generally most of these return items are passed on to the employees at a much lower price or put on the shelf as a LAST/OPEN BOX item.
So all these small li'll failures like bulb konk off etc. will generally take place in the first 2 years and will be covered under either Manufacturer's warranty or Am Ex's. If you do not buy using Am Ex., you still have 1 year of return period i.e if you are afraid of Costco's return policy. This 1 yr. is so much more than the 1 month, full refund, return policy of any other store like CC or BB or any online store and to top it all, there's NO RESTOCKING FEE by COSTCO.
It's not only me but many more people are strong supporters of COSTCO purchases. That's why COSTCO is what it is.
Anyways, thanks to MillerDuck and all others who took some pains to answer my questions.
Originally Posted by ttmatsu
Costco has a VERY liberal return policy but don't think for a minute that it is a LIFETIME guarantee on electronics. I don't know why people keep posting that type of misinformation. Go to the customer service desk at your local Costco and ask them about their return policy on electronics or TVs in particular and how long that is good for. Those of you that believe it is unlimited are in for a surprise.
Burn out your lamp within the manufacturer's warranty period and Costco will allow you to return your TV for refund or exchange (that's their answer to not being an authorized dealer). 5 years down the road, it ain't happening.
Laptops and PCs can only be returned within 6 months but my Kirkland cookware can be returned for a lifetime. They are evolving their return/refund policies as the need arises and what they carry changes.