I recently ( 10 days ago ) had my screens replaced ( 6187 ) due to the smudge issues. The tech came to my house, took the front of the tv off and replaced the two old screens with two new ones. Once he was done he pointed out two tiny flaws in the new screen and told me that he was going to order new screens, have his company pick up my television, then replace the screens in the shop. He said he needed to do the work where there was 'more light' and less contamination. Now, they've called and set up an appointment to pick up the television on Monday and return it on Wednesday. I'm not crazy about the tv being transported by some guy in a van. They ensure me they are very careful transporting televisions.
Does anybody out there think I should stand my ground and have the work done again in my house, or let them take the television to their shop? I believe there is another outfit in our city that is an authorized Samsung shop, so I could have them do the work.
Thanks for any advice, Aaron.